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• Provide direct support and improve the day-to-day operations of hardware and operating systems, including Cloud Services:
o Evaluate system utilization, monitor response time, and provide primary support for detection and correction of operational problems.
o Coordinate and perform additions and changes to servers, network, operating systems and attached devices, including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.
o Ensure servers, operating systems and network components are implemented and adhere to the information security policies and infrastructure standards.
o Utilize metrics and cloud native consumption-based services to improve cost efficiencies.
• Implement and Configure Cloud native services in CI/CD pipelines using IAC tools.
• Implement and Configure Istio Service Mesh and Helm Chart Deployments
• Implement and Configure firewalls and security appliances.
• Implement and Configure the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure.
o Ensure run books are updated on a regular basis.
• Maintain the VMware and Cloud virtual environments.
• Maintain the Microsoft Active Directory Domain
• Mentor fellow Cloud Admins and Engineers
• Manage, monitor, troubleshoot and support existing projects and processes; collaborate with various cross-functional teams to determine and define software requirements and propose software solutions.
• Provide technical subject matter expertise and work with a wider team to ensure development activities are aligned with the scope, schedule, priority, and business objectives.
• Maintaining and upgrading the deployment platforms as well as system infrastructure with Infrastructure-as-Code using Terraform or ARM templets or PowerShell or similar.
• Troubleshooting AKS cluster-based issues, deployment through the ADO pipeline
• CLI, Powershell, ARMExperience working with teams to deliver complete azure solutions (security, operations, engineering, application team)
• Provide infrastructure problem resolution for various applications throughout the organization.
• Provide general SQL Server database troubleshooting and support.
• Utilize programming skills to design and develop programs or scripts for various repetitive functions.
• Performs all duties with a focus on goals of Inspira, which includes risk mitigation.
• Support inbound calls/emails, maintaining tickets within the issue tracking application related to Infrastructure Support
• Cross-train other team members to facilitate coverage.
• Other duties as assigned.
Qualifications
Years of Experience: • 5-7 years of experience in Computer Science or equivalent experience . Degree: • Bachelor’s degree in Computer Science or equivalent experience . Certification: • Certification: AZ-900, AZ-104, AZ-700, AZ-500 . Skills & Abilities: • Minimum of 5 years of experience with:o Develop and maintain CI/CD pipelines using Azure ADO while collaborating across teams to improve build, integration & release processes.
o Assist in root cause analysis efforts and improvements to system reliability using techniques like self-healing, canary deployments, and alerting.
o Build and deploy container workloads using Terraform.
o Expertise in Kubernetes, AKS, Azure ADO, and Terraform.
o Complex projects involving multiple teams and partners.
o Implementing and configuring resilient, highly available IT systems
o Windows and/or Linux Operating systems that include building, security and deployment in both a physical and Cloud environment.
o Microsoft Azure PaaS and SaaS solution development technologies including Azure API Management, Azure Functions, Logic Apps etc.
o JSON, REST and data-based APIs and high scale performance services
o Azure Service Bus and Azure Notifications Hub
o Exposure to logging and monitoring tools of native Azure
o Exposure to building DR and HA solutions
o Create clear & concise documentation of Cloud and on-premise data center infrastructure development and standards.
o Networking knowledge and the skill sets to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Servers, Route Tables, and Private Endpoints.
o Implement and Configure Infrastructure as Code utilizing CI/CD Pipelines
o Applying rule sets in Information Security best practices and ability to apply information security methodology to operating systems, network, and databases.
o Scripting languages such as Powershell, Bash, JS, Python, etc.
• Experience with Cloud Services Azure (preferred), Google or AWS
• Experience with BDR solutions such as Veeam, VMWare Site Recovery, and Azure Backup/Site Recovery
• Implement Microsoft 365 Services (Exchange, Intune, Sharepoint, and Teams)
• Ability to Implement and Configure Kubernetes deployments utilizing custom resources.
• Experience with general SQL Server database troubleshooting
• Ability to work independently with minimal supervision.
• Must have excellent written and verbal communication skills.
• Strong analytical skills, follow-up capability, and problem-solving ability
• Ability to conduct research into hardware and software issues and products as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to use strong interpersonal and presentation skills to share ideas, solutions, and strong working relationships with business units including non-technical users, technical leads, and developers.
• Knowledge of TCP/IP protocol and firewalls
• Knowledge of Virtual Machines and Container concepts.
• Knowledge of Security as it relates to Cloud Environments including the Shared Security Model
• Experience working with a ticketing system and internal clients.
• Ability to respond to emails and text messages after hours to resolve critical issues.
• Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism, and trustworthiness.
• Strong vendor management skills
• Highly self-motivated and directed.
• Experience in a high availability environment preferred.
• Knowledge of ITIL/ITSM practices and framework preferred.
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