Technical Writer, Senior

Requisition ID # 175638 

Job Category: Engineering / Science 

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

The Senior Technical Writer translates complex procedural information based on business requirements and standards into user-friendly policies and procedures, user manuals, and job aids. Demonstrates advanced knowledge and technical competence and applies advanced technical skills to multiple, complex documentation projects as a subject matter expert and project leader across departments. Collaborates with internal and external clients to develop clear, usable documentation and manages document editing, lifecycle management, SharePoint content, and publishing. Actions and recommendations impact achievement of department goals. May act as a team lead and coach to developing employees.

PG&E is providing the full salary/pay range for this position.  The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.  The range to reasonably expect will be around the minimum and the midpoint $102,000 - $127,000.  The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area Min: $ 102,000

Bay Area Max: $ 152,000

This is a hybrid position requiring work from a remote office and the assigned work location, based on business needs within the PG&E Service Territory.

Job Responsibilities

Content Management

• Provides operational consulting and develops and edits complex documentation for internal/external clients, applying advanced documentation knowledge and PG&E Guidance Document Initiative (GDI) standards
• Designs, develops, and manages SharePoint sites for policies and procedures
• Designs document management and retention processes and maintains departmental document systems and documentation lifecycle practices

Document/Project Management

• Leads multiple, complex documentation projects across departments, defining business needs, scope, audience, stakeholders, deliverables, schedules, and resource requirements
• Develops task analyses and documentation plans and recommends solutions that support department goals
• Interviews and collaborates with subject matter experts across departments to develop technically accurate content; may lead project teams and coach developing employees
• Facilitates document reviews and revisions to ensure technical accuracy, quality, and business compliance and manages ongoing documentation issues
• Produces and publishes final documents as defined in documentation plans using standardized templates and established formats

Deliverables

• Develops and edits technical Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User
• Develops and edits Compliance material, including Configuration Manuals (CMs), Process Manuals (PMs), Disaster Recovery Plans (DRPs), Operations Level Agreements (OLAs), and Service Level Agreements (SLAs)
• Develops and edits collateral material, such as executive/customer presentations, communication plans, brochures, white papers, and leave-behinds
• Develops and edits instructional material, including manuals, tutorials, and job aids, translating complex technical information into clear references for non-technical audiences

Qualifications

Minimum:

• Bachelors Degree in English, Technical Writing, or job-related discipline or equivalent experience
• 4 years job-related experience

Desired:

• Advanced knowledge and application of documentation technologies and processes
• Experience in technical writing
• Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables
• Excellent written and oral communication skills
• Proficient in the use of MS Office and SharePoint
• Ability to lead project teams
• Ability to work independently and as part of a team
• Basic understanding of IT platforms