Patient Scheduling Representative - Outpatient Rehab, Per Diem

Job Description Summary:

Job Description:

The Opportunity: 

MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced call-center environment and have a desire to help patients, this is your opportunity to be part of a great team.

The Work: 

• Schedules appointment times using computerized scheduling programs

• Communicates with medical and clinical staff to ensure the availability of facilities and staff and intake preauthorization’s at the time of scheduling

• Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments

• Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters

You Have: 

• Ability to handle a large volume of outgoing and incoming calls

• Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor) 

• 1+ year working in customer service, preferably in healthcare

• Knowledge of medical terminology preferred

• Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as the ability to effectively utilize and enter information in the electronic medical record (EMR)

Compensation Information:

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

Job Exempt:

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
 

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .