Operations Coordinator - Coffee Shop

Job Details: Job Location: OC - Ocala, FL, Education Level: Not Specified, Salary Range: Undisclosed, Job Category: Restaurant - Food Service, Job Summary/OverviewThe Operations Coordinator is responsible for the coffee shop's smooth and efficient day-to-day operations. This role involves various duties, from inventory management and scheduling to customer service and financial reporting. The ideal candidate is highly organized, detail-oriented, and possesses strong problem-solving skills.The following statements describe the principal functions of this position and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or to balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Oversees the ordering, receiving, and storing of coffee beans, dairy products, food items, and other supplies. Maintains accurate inventory records and conducts regular stock counts. Identifies opportunities to optimize inventory levels and reduce waste. Creates and manages employee schedules to ensure adequate staffing levels. Coordinates time-off requests and covers shifts as needed. Monitors labor costs and identifies opportunities for efficiency. Provides exceptional customer service by addressing customer concerns and resolving issues promptly. Trains and motivates staff to deliver outstanding customer experiences. Manages customer feedback and implements improvements based on customer insights. Assists with daily cash handling and reconciliation. Prepares and analyzes sales reports to identify trends and opportunities. Monitors expenses and identifies cost-saving measures. Ensures compliance with health and safety regulations. Conducts regular equipment inspections and maintenance. Oversees the cleanliness and organization of the coffee shop. Collaborates with management on operational improvements.Qualifications: Qualifications (Education, Experience, Technical Skills) Education and Experience:  High school diploma or equivalent required. Some college coursework in business, hospitality management, or a related field preferred. Minimum of 2 years of experience in coffee shop or restaurant operations. Proven track record in managing daily operations and staff. Experience with inventory management, cash handling, and POS systems. Strong understanding of food safety and sanitation regulations. Skills and Knowledge:  Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required. Strong multitasking and time management abilities Strong organizational and time management skills. Proficiency in POS systems and basic computer skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet deadlines. Passion for coffee and customer service. Previous experience in coffee roasting or a related field is preferred. Attention to detail and commitment to quality control. Effective verbal and written communication skills Effectively present information to management, customers, and staff. Ability to add, subtract, multiply, and divide. Ability to work under pressure while complying with all relevant legislation. Knowledge of food and beverage menus, including dietary restrictions and allergies Critical thinking skills Basic math skills for handling payments and calculating tips Physical stamina to stand, walk, and carry trays for extended periods