*Energy Assistance Supervisor

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Energy Assistance Supervisor supports front line information support specialists and overall contract deliverables.

The Supervisor Duties Include:

• Oversees daily office operations, including scheduling, correspondence, and record-keeping to support staff.
• Coordinates logistics for meetings and special projects.
• Manages departmental communications, including responding to inquiries and facilitating information flow.
• Maintains compliance with university regulations, standards, and data privacy policies.
• Assists in preparation of reports, proposals, and documentation required by university administration or external bodies.
• Develop, implement, and enforce office policies, procedures, and standards to optimize workflow and ensure compliance with department and university goals.
• Serves as a liaison between the department and other university offices.
• Supervises, trains, and evaluates the performance of assigned staff.
• Manages communications, including correspondence, phone calls, and inquiries.
• Monitors and report on administrative metrics, including workflow, productivity, and resource allocation.
• Leads special projects and process improvement initiatives as assigned.
• Serves as primary point of contact for office-related inquiries and issues.
• Conducts onboarding, training, coaching, mentoring of new staff.
• Performs other duties as assigned.

Required Education and Experience: Bachelor's degree, AND:

• 3 years of office management, administrative experience, or related field.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Skills:

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities
• Advanced computer skills with wide knowledge of business software
• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• Exceptional written and verbal communication skills
• High level of professionalism and discretion
• Ability to speak, read and write clear, concise English
• Able to communicate well and build rapport quickly with staff and customers
• Strong analytical skills and initiative to solve problems

Certifications: None.

Working Conditions:

• Standard office environment.
• Communicate effectively.
• Engage in repetitive motion.

Departmental Preferences:

• Working knowledge of state social service benefit programs.
• Working knowledge of program operations, technologies, systems, and processes.
• Advanced computer skills including Office 365.
• Working knowledge of Contact Management Systems and Workforce Optimization systems.

Supervision:

• Contact Center Specialist 1-5 Staff.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.