Customer Service Rep

Join our team as a full-time, evening shift (2pm to 10pm), Customer Service Representative at INTEGRIS Health Baptist Medical Center, in Oklahoma City, OK. 

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. 
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. 
• Take the first step toward growing your career by joining us. 

Responsibilities

Responsibilities: 

The Customer Service Representative I is responsible for answering telephone calls to assist both internal and external customers with service requests. Responsibilities include:

• Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
• Handle emergency service calls and stress.
• Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
• Operates the overhead paging system in emergency situations.
• Understanding all emergency management codes and their responsibilities when these codes are activated.
• Use good telephone etiquette when answering calls for service.
• To provide limited departmental training as needed.

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications

Qualifications: 

• Computer literacy in Microsoft applications and the ability to type 35 wpm
   

Preferred Qualifications: 

• 2 years' experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen.
• Call center/dispatch experience