Job Title: Microsoft Client Success Manager

Location: Southwest (Arizona preferred)

Department: Services

Job Type: Full-Time

Compensation: Starting at $100k - $125k (DOE)

Job Summary:

MicroAge is seeking a Microsoft Client Success Manager (CSM) to own post-sale services success, account health, and client satisfaction for our top Microsoft enterprise and Managed Services Provider (MSP) clients. This role has a strong focus on driving value for our Microsoft clients. This role is client-facing and works closely with Sales, service delivery, PMO, and Microsoft stakeholders and management. The CSM is accountable for ensuring clients realize measurable value while proactively managing risk and CSAT and helping us grow our Microsoft business.

Key Responsibilities:

Microsoft Service Delivery Account Ownership:

Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts
Develop and maintain a client success plans aligned to business outcomes and drive business value
Engage directly on at least a monthly basis with technical, operational, and executive client stakeholders
Translate client priorities into clear adoption and success roadmaps
Schedule and conduct quarterly business reviews (QBR’s) with each assigned account
Engage with the Project Management Office (PMO) for any project-based Microsoft service delivery for assigned clients as a client advocate and address any delivery friction or resources concerns of the client.
Escalation point of contact for services CSAT issues for assigned clients and lead cross-functional collaboration to resolve those issues

Microsoft Value Focus

Drive adoption and value realization for Azure, Microsoft 365, Security, Power Platform, Data/AI, and Copilot
Promote and align AI services and solution offerings to client goals
Understand CSP and MSP operating models, renewals, and consumption drivers
Coordinate Microsoft resources such as FastTrack and support escalation when appropriate

Sales Partnership (Non-Quota)

Partner with Account Executives on strategic account planning and client alignment around Microsoft for assigned accounts
Support renewal readiness and expansion conversations through success insights
Identify upsell and cross-sell signals based on adoption and outcomes
Hand qualified opportunities to Sales while retaining success accountability

What This Role Is Not

Not a delivery engineer
Not a project manager (PMO-aware but not delivery owner)
Not client technical support
Not a quota-carrying sales role

Required Qualifications

5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership
Experience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft)
Ability to engage enterprise and MSP clients directly at all levels of management
Working knowledge of Microsoft cloud platforms
Understanding of PMO processes and CSAT methodologies
Strong communication skills and executive presence

Why MicroAge

MicroAge helps organizations modernize, secure, and innovate using Microsoft and AI solutions. This role is critical to ensuring our most strategic clients succeed, remain loyal, and grow over time

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