Job Description

We are looking for an experienced Scrum Master to support one or more agile delivery teams within a dynamic development environment. The Scrum Master will function as a servant leader and coach, ensuring teams effectively apply Agile/Scrum practices, deliver value predictably, and continuously improve. This role is hands-on and delivery-focused, requiring strong facilitation, stakeholder collaboration, and the ability to drive clarity during transitions, planning, and execution. You will champion agile principles, facilitate all key ceremonies, and ensure the Development team is capable of self-organization with a focus on delivery of high-quality, business-centric increments.

Duties and Responsibilities

Facilitate and schedule core essential Scrum events including Sprint Planning, Daily Stand-ups, Sprint Reviews, Demos, and Retrospectives
Ensure ceremonies are purposeful, timeboxed, and outcome driven. Especially during high dependency planning cycles
Support teams in maintaining healthy sprint flow, commitments, and delivery predictability
Support teams working in Scrum and hybrid Scrum/Kanban models, as relevant to team maturity and work type
Identify, track, and actively remove impediments impacting team delivery
Escalate risks and dependencies appropriately, partnering with Product and other departmental SMEs and leadership
Protect the team from unnecessary interruptions, scope-creep and risk
Collaborate closely with Product, Project and Business Analysts to support backlog refinement, prioritization, readiness and sprint feasibility
Partner with Delivery Team Leads, other Scrum Masters, to manage dependencies and to optimize delivery practices
Provide transparency into progress, risks, and outcomes through dashboards and regular updates
Maintain Agile boards and dashboards to ensure accurate tracking and visibility
Contribute to broader Agile ways of working, especially during team or organizational transitions
Additional duties and responsibilities as assigned

Qualifications

Prior support of up to 3 Scrum Teams and must be able to work in fast-paced environment where production release occurs in 2-4 week durations
Knowledge of development life cycles, various Agile methodologies, and basic software engineering architecture to facilitate role
Ability to motivate teams to produce quality materials within tight timeframes and simultaneously support several Delivery Teams.
Ability to improve team maturity levels in understanding process and increasing productivity in terms of velocity
Work requires professional written and verbal communication and interpersonal skills
Familiar with knowledge and or reporting analytics tools (e.g., JIRA, Confluence)

Education/Experience

Education: Bachelor’s degree in project management, Business Administration, Information Technology, or a related field. A master’s degree is a plus

Experience: 4+ years of experience as a Scrum Master or Agile Practitioner in a technology-driven environment. Healthcare reconciliation industry exposure is a plus

Certifications: Certified Scrum Master (SSM, CSM, PSM, PMI-ACP) or agile equivalent certification

Environmental Conditions

Indoor climate-controlled environment. Moderate to quiet noise level

Physical requirements

While performing the duties of this Job, the employee is regularly required to communicate verbally and in the written form. The employee is physically required to utilize a laptop and other electronic devices effectively. The employee must lift and/or move up to 20 pounds (laptop computer, bag, and accessories). Specific vision abilities required by this job include close vision and distance vision.

All applicants are subject to drug screens and background checks per company policies.

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