Look Great and Feel AMAZING!!

V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be!

The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, responding to and working with new patient leads, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics:

- Ethical

Positive attitude
Enthusiastic
Team orientation
Empathetic
Honesty
Trustworthy
Outgoing
Problem solver
Responsible

Essential Skills:

Organized
Responsive
Adaptive, flexible and able to multitask
Continuous improvement mentality
Effective communication
Time management/self-management
Sales oriented

Qualifications:

Possess a thorough knowledge of spa services
Have excellent interpersonal skills and customer service orientation
Possess excellent cleanliness and sanitation skills
Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
2+ years customer service experience

Physical/Mental Requirements:

Standing for extended periods of time
Ability to lift at least 30lbs
Exposure to blood and bodily fluids
Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Salary:

$15/Hr+ (based on experience)

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