Human Resources Operations - Directs the day-to-day operations of the Human Resources department.
- Oversees departmental workflow, priorities, and service delivery.
- Ensures HR practices are implemented consistently across all agency programs and departments.
- Implements strategic initiatives and departmental goals established by the Senior Vice President of Human Resources.
- Develops and maintains HR procedures that support efficient and effective operations.
Recruitment, Onboarding, and Retention - Directs agency-wide recruitment and hiring activities.
- Oversees job postings, applicant tracking, interviewing processes, and hiring workflows.
- Develops and implements recruitment strategies to address vacancies and workforce needs.
- Oversees employee onboarding and orientation programs.
- Partners with managers to improve retention and employee engagement efforts.
- Monitors recruitment metrics, vacancy rates, and time-to-fill data and recommends operational improvements.
Employee Relations and Performance Management - Serves as the primary HR resource for managers regarding employee relations, performance concerns, corrective action, investigations, workplace issues, and policy interpretation.
- Conducts or oversees workplace investigations and ensures appropriate resolution and documentation.
- Supports supervisors with performance management, employee coaching, corrective action, and disciplinary processes.
- Ensures employee relations matters are addressed consistently, fairly, and in compliance with agency policy and employment law.
- Tracks and analyzes employee relations trends and provides recommendations to the Senior Vice President.
Compliance and Employment Administration - Oversees personnel records, background checks, exclusion screenings, license verification, leave administration, accommodations, and workforce compliance requirements.
- Ensures compliance with employment laws, agency policies, accreditation standards, and regulatory requirements.
- Coordinates HR-related audits and regulatory reviews.
- Maintains required documentation and compliance tracking systems.
Compensation, Benefits, and HRIS Administration - Administers compensation and benefits programs in accordance with agency policies and approved strategies.
- Coordinates annual open enrollment and ongoing benefits administration.
- Maintains relationships with benefit providers, brokers, carriers, and vendors.
- Oversees HRIS administration, employee records, reporting, and system functionality.
- Collaborates with Payroll and Finance to ensure accurate employee data and workforce reporting.
Training and Organizational Development - Administers performance evaluation processes and systems.
- Coordinates required training, leadership development activities, and compliance-related education.
- Identifies training needs and works with leadership to develop workforce development initiatives.
- Monitors training completion and regulatory requirements.
HR Reporting and Continuous Improvement - Develops and maintains HR dashboards, reports, and workforce metrics.
- Analyzes operational trends involving recruitment, turnover, engagement, employee relations, training compliance, and workforce demographics.
- Recommends improvements to HR processes, systems, and service delivery.
- Supports strategic workforce initiatives through data collection and reporting.
Department Supervision - Directly supervises Human Resources staff.
- Establishes work priorities, performance expectations, and accountability measures.
- Supports staff development, coaching, and performance management.
- Fosters a responsive, service-oriented, and collaborative HR team.
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- Proven experience as a strategic HR leader, with a deep understanding of HR functions, best practices, and workforce development within a mission-driven or human services environment.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions and advocate for organizational improvements.
- Excellent organizational and project management skills; able to balance long-term strategic initiatives with day-to-day operational responsibilities.
- A collaborative and team-oriented leader who inspires trust and builds positive working relationships across all levels of the organization.
- High ethical standards and professionalism, with a commitment to confidentiality and fairness.
- Outstanding communication skills, both verbal and written, and the ability to effectively convey complex information in a clear and approachable manner.
- A strong educator and mentor, fostering staff development and promoting a culture of continuous learning.
- Decisive, innovative, and adaptable, with the ability to navigate complex situations and support organizational change.
- Proficient in Microsoft Office Suite and HR technology platforms.
- A champion of diversity, equity, and inclusion, integrating these principles into all HR practices and fostering a respectful workplace.
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