Administrative Supervisor

Essential Functions

• Serves as a clinical resource agent to nursing units and allied health departments for problem solving, within a given shift.
• Ensures safe and timely patient flow throughout the facility and coordinates intrasystem transfers.
• Participates in clinical observation and assessment for patients as needed to determine appropriate level of care/patient placement.
• Provides oversight of staffing resources in coordination with department leadership and the corporate staffing office.
• Ensures a visible and collegial leadership presence throughout the facility and shift.
• Serves as a first responder for all emergency code events and house alerts.
• Completes documentation per shift for patient census, events and flow outcomes, proficiently operating databases, bed management programs, and the electronic health record.
• Serves as a leadership resource for Orlando Health policy, procedure, legal and risk issues, and compliance with regulatory standards and accrediting agencies.
• Responds/resolves team member, patient, family member, and provider concern and provides follow-up with appropriate individuals.
• Provides support, education, coaching, and mentoring to team members.
• Assists personnel and families in all circumstances that surround death of a patient, facilitating arrangements for autopsies, organ/tissue donation and/or verification of referrals to the Medical Examiner.
• Serves as the central intake for patient matters concerning the American Disability Act, language and/or cultural issues; facilitating assistance as needed within the facility.
• Manages human resource related functions; not limited to interviewing, onboarding, evaluating personnel, reinforcing expectations with standards for care and /or conduct and issuing corrective actions.
• Provides crisis management support and coordinates follow-up actions with the Administrator -on-Call (AOC).
• Serves as the Incident Commander for all HICS events until the hospital administrator arrives on the scene.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Communication and Relationship Building ◦ Effective Communication: proficient in oral, written, and interpersonal skills. ◦ Relationship Management: demonstrates collaborative and collegial relationship skills, engages staff in decision making and exhibits effective conflict resolution skills. ◦ Influencing Behaviors: inspires desired behaviors, manages undesired behaviors and promotes decisions that are patient centered. ◦ Diversity: values diversity and establishes a work environment that is culturally competent. ◦ Community Relationships: represents the organization as a resource to non-health care constituents within the community.
• Knowledge of the Healthcare Environment ◦ Clinical Practice Knowledge: demonstrates knowledge of current nursing practice, roles and functions of team members, patient care policies and procedures, and state and federal standards. ◦ Evidence Based Practice and Patient Care Outcomes: Uses data and other sources of evidence to inform decision making and to interpret outcome measures. ◦ Patient Safety & Team Member Safety: Supports a Zero Harm Environment and a Just Culture; responding and acting on safety recommendations. ◦ Performance Improvement: participates in Gemba board reviews and process improvement work; internalizing one’s role in achieving optimal outcomes for the patient and organization. ◦ Risk Management: ensures compliance with required standards and facilitate timely reporting of liability issues.
• Leadership ◦ Foundational Thinking Skills: demonstrates reflective practice and an understanding that all leadership begins from within; applying critical analysis to organizational issues after a review of the evidence. ◦ Systems Thinking: uses knowledge of classic and contemporary systems thinking in problem solving and decision making. ◦ Change Management: utilizes change management concept and adapts leadership style to situation need.
• Professionalism ◦ Personal and Professional Accountability: acts as a role model for standards of professional practice (clinical, educational and leadership) for colleagues and constituents. ◦ Ethics & Advocacy: upholds ethical principles and corporate compliance standards and involves team members in decisions that affect their practice.
• Business Skills ◦ Human Resource Management: promotes a healthful work environment and ensures compliance with legal and regulatory guidelines. ◦ Resource Management: ensures appropriate utilization of supplies and materials and staffing resources. ◦ Information and Technology: proficiently uses technology and databases to support improvement of clinical, safety and fiscal performance.

Education/Training

• Graduate from an accredited school of nursing.
• Bachelor of Science in Nursing preferred.

Licensure/Certification

• Current professional license as a registered nurse in the State of Florida required and
• National Certification in specialty area within 2 years required and
• Maintains current BLS; as determined by specialty area ACLS, PALS, NALS, or TNCC is required.

Experience

• 2 Years as a registered nurse in the acute care setting required