Job Details: Job Location: Orlando Office - Orlando, FL, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Any, Job Category: Customer Service, Margaritaville at Sea sells escape. Our Casino Specialist brings that escape to our casino guests, inviting VIP players aboard and making every booking feel like the first step of the trip. This is a chance to grow a casino program at a cruise line in a moment of growth: our third ship, Beachcomber, enters service from Miami in January 2027. It is a remote role working closely with our casino management team. ABOUT MARGARITAVILLE AT SEA Classica Cruise Operator, Ltd., doing business as Margaritaville at Sea, operates Bahamas-flagged cruise ships from Florida homeports in Palm Beach, Tampa and Miami. Our core purpose is to create and deliver fun and escapism, guided by our Culture Essentials: every guest, every time; act with integrity and respect; shared responsibility for the well-being of our guests, crew and community; and each employee's responsibility to be better than the rest. THE ROLE As part of our Contact Center, the Casino Specialist manages reservations for all casino guests, working closely with casino management to meet their needs. You will reach out to guests by phone and email, invite them to sail with us and help them secure their reservations. Your personalized service and bookings directly support the success of our casino program. WHAT YOU WILL DO Serve VIP Guests and Partners Answer calls from VIP guests and junket representatives promptly and professionally, coordinating with shipboard and shoreside teams to fulfill requests and resolve issues. Help eligible VIP guests with onboard credit and complimentary cruise offers, accurately and in line with company policy. Explain the upgrades, packages and promotional offers available to enhance each guest’s cruise. Drive Casino Bookings Make outbound calls and send emails in response to direct mail, email and other marketing campaigns, turning interest into confirmed reservations. Search the casino database for new and inactive players, and reach out to win new bookings and re-engage past guests. Review player profiles and gaming activity to determine eligibility for complimentary or discounted cabins, following department guidelines. Deliver a Smooth Experience Bring a structured, detail-focused approach to every interaction for a smooth, end-to-end guest experience. Give every guest a fun, lighthearted experience that reflects the Margaritaville spirit.Qualifications: Required High school diploma or GED. At least 4 years of experience in customer service or reservations. Exceptional, white-glove customer service, delivered promptly, professionally and courteously. Strong verbal and written communication with guests, colleagues and casino management. A broad understanding of the gaming industry, including casino operations, player programs and gaming products. Strong computer skills, including Microsoft Word and Outlook, Google applications, CRM systems and booking platforms. Preferred Casino and telemarketing experience. LOCATION AND WORKING CONDITIONS This is a remote role; you will work full-time from home. Travel to our Orlando, Florida headquarters may be required for in-office collaboration. Work at a desk and computer for extended periods. COMPENSATION AND BENEFITS Offers are made on a fair and equitable basis, taking into account job-related skills and experience. Our total rewards package includes: Medical, dental and vision plans, an Employee Assistance Program and other mental health resources, and company-paid term life and disability insurance. A 401(k) plan with a company match. 10 company holidays plus 2 floating holidays, and 15 vacation days a year. Complimentary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends. EQUAL EMPLOYMENT OPPORTUNITY Margaritaville at Sea is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

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