Coordinator RO Business Operations

The Business Management Coordinator processes Resort Operations and Club invoices, manages the invoice mailbox, and partners with Finance and operational teams to ensure timely processing, issue resolution, and payment execution. This role conducts A/P research, identifies process improvement opportunities to enhance efficiency and accuracy, and serves as a key point of contact for Business Management, Resort Operations, and Club teams. The Coordinator supports internal partners, responds to requests in a timely and professional manner, and assists in executing business initiatives.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Responsibilities

Primary Responsibilities:

• Supports Club invoicing operations, including tracking invoice workflows, resolving discrepancies, partnering with stakeholders to ensure billing accuracy, and maintaining visibility through reporting. 

• Assists with month-end close activities in partnership with Finance and Accounting, including P&L reconciliation, journal entry preparation, accrual submission and tracking, and variance analysis. Ensures alignment between financial results and operational activity.

• Identifies and investigates discrepancies, gathers supporting documentation, and ensures timely submission of deliverables. 

• Tracks, monitors, and prioritizes tasks, projects, and initiatives while collaborating with multiple stakeholders; maintains visibility into timelines, dependencies, and risks; and handles sensitive and confidential information.

• Processes documents for supporting teams (e.g., SPIFs, STI, and target memos), including gathering data, securing approvals, and tracking items through completion.

• Performs administrative and operational duties, including reporting, communications, and documentation management, while identifying opportunities to streamline processes and improve workflows. 

• Supports key initiatives by maintaining operational reporting, tracking performance metrics, ensuring alignment across cross-functional partners, and monitoring progress against milestones; escalates risks or gaps as needed. 

• Performs other duties as assigned.

Qualifications

Required Qualifications: 

• Ability to manage end-to-end invoice processing with accuracy and attention to detail
• Strong customer service orientation and communication skills 
• Ability to thrive in a fast-paced, deadline-driven environment 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) 
• Working knowledge of basic accounting principles, including P&L statements, accruals, and journal entries 
• Ability to support month-end close activities and financial reconciliations 
• Strong analytical skills, with the ability to identify discrepancies and partner with Finance/Accounting teams to resolve issues
• 3-5 years of related experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.