Customer Care Professional -

Job Details: Job Location: Lighthouse Works - Orlando, FL, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Contact Center, Qualifications: Required Education:- High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.Required Experience:- Minimum of 2 years of experience in a customer service or customer care role.- Proven track record of effectively handling customer inquiries and resolving issues.- Experience working in a fast-paced environment, preferably within a call center or customer support setting.Required Skills and Abilities:- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.- Strong problem-solving skills, with the ability to think critically and provide solutions in a timely manner.- Proficiency in using customer relationship management (CRM) software and other relevant computer applications.- Ability to multitask and manage time efficiently, handling multiple customer interactions simultaneously.- Demonstrated ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.- Strong attention to detail and organizational skills, ensuring accuracy in documentation and customer interactions.- A customer-centric mindset, with a passion for delivering exceptional service and enhancing the customer experience.