Implementation/Field Specialist

Company Description

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

Job Description

Title: Implementation/Field Specialist  

Location: Orlando, FL | Various U.S Locations

Job type: Full time (40 hours a week) | Hybrid 

Company Benefits: Salary + Bonus, Monthly Car Allowance, Paid Company Holidays, Paid Time Off (PTO), 401(K) Plan with Company Match, Dental and Vision Insurance Coverage, Company Offered Discounts

Role Summary

Partnering with leading global mobility brands, MSX International’s teams empower these movers and makers to thrive in an ever-changing world.  

Do you want to make a difference at the intersection of process, technology, and people? 

As an Implementation/Field Specialist, you will partner with clients to deliver solutions that improve performance and drive measurable impact. You will support the rollout of systems, processes, and change initiatives, ensuring these are adopted. 

This is an autonomous, client-facing role combining delivery, problem-solving, and stakeholder engagement. You must be willing to travel and work in a client environment.  

What You'll Do:

• Partner with clients to understand business needs and define successful outcomes 

• Deliver systems, processes, and improvement initiatives that drive measurable results 

• Leverage technology and best practices to support implementation success 

• Coach users to adopt new tools, processes, and ways of working 

• Monitor performance, measure impact, and deliver against agreed objectives 

• Identify opportunities for continuous improvement and enhanced business performance 

• Support business growth through exceptional delivery and strong client relationships 

Qualifications

(Even if your skills aren’t a 100% match, we’d still love to hear from you as we value potential) 

• Experience in implementation, consulting, operations, or client-facing roles.  

• 2+ years of training or coaching experience is beneficial. 

• Strong stakeholder management and verbal/written communication skills. 

• Ability to manage multiple tasks and provide high-quality results in dynamic environments. 

• Competence in working with diverse business systems, technology, processes, and data. 

• Willingness to travel and work in a mobile, client-facing environment. 

• Problem-solving approach focused on practical outcomes. 

• Adaptable, proactive, and results-oriented. 

Education Qualifications:

(We equally value professional experience in project implementation, operations, or consultative roles)

• High School Diploma or GED required; a Bachelor’s degree in Business, IT, Engineering, Management, or a related field is a plus but not mandatory. 

Additional Information

Why Join MSX?

• Work with leading automotive clients and global teams 

• Be part of a fast-paced, delivery-focused environment 

• Opportunity to grow across projects, markets, and capabilities 

• Exposure to transformation, technology, and operational excellence initiatives 

All your information will be kept confidential according to EEO guidelines.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.