IT Security & Support Specialist

The IT Security & Support Specialist will require an aptitude for diagnosing and resolving problems in the areas of Operating Systems, applications, connected peripherals and computer hardware. Company technical assets that are to be inventoried, maintained or assigned out would be managed by this role. The IT & Security Support Specialist takes ownership of support requests reported by colleagues to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

• Initial triage, troubleshoot, maintain entries of detailed updates & resolve Internal IT Help Desk tickets
• Ensures incidents and requests are handled according to service level agreements (SLA) by taking ownership or of incidents/requests through to resolution/fulfillment.
• Execute the plans set forth by the Information Systems Manager on a technical level
• Endpoint  Configuration for multiple operating systems including MacOS and Windows devices
• Maintain Asset Inventory across multiple locations
• Hardware & Peripheral support and maintenance
• Assist in companywide technology projects and implementations as needed, including design, deployment and configuration of applications, hardware, and tools
• Assist with security tasks such as patch management in Windows, Mac and Linux environments.
• Create and maintain configuration documentation, as well as system and operations documentation.
• Maintain existing & collaborate on creating automation scripts for MacBook deployments
• Conduct regular security assessments and penetration testing to identify vulnerabilities and risks
• Implement and manage security measures to protect against unauthorized access, data breaches, and other security incidents
• Monitor system logs and network traffic for indicators of potential security threats
• Develop and maintain security policies, procedures, and documentation
• Stay up to date with the latest security trends and emerging threats
• Respond to and investigate security incidents, providing timely and effective resolution
• Collaborate with cross-functional teams to ensure security best practices are implemented throughout the organization
• Conduct security awareness training for employees to promote a culture of security-consciousness
• Other duties as assigned

• 2+ years of related experience and/or training, or equivalent combination of education and experience
• Superb verbal and electronic communication skills
• Strong analytical skills with the ability to produce strong results
• Able to work independently and be a self starter
• Strong working familiarity with Mac OS X 
• Experience with all Apple Products (MacBook, MacMini, iPhone, iPad, AppleTV, etc.)
• Knowledge of troubleshooting & maintaining VoIP phones systems
• Experience with troubleshooting, installation, maintenance of Office Equipment such as printers, headsets, conference web equipment, desk phones, monitors, TVs
• Proficient with multiple Web Conferencing Applications & related hardware
• Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware
• Familiarity developing scripts for automating administrative tasks
• Additional Applications Experience:  Google Suite, Okta, Jamf, Slack, Zoom, Jira, HubSpot, Dialpad, and/or Zapier
• Ability to carry/relocate computer & other electronic equipment weighing up to 60 lbs

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Voluntary Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources