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Position Summary
💊 We're Hiring: Specialty Pharmacy Liaison Technician | Scripts Pharmacy
📍 Address of Practice: 102 W Pineloch Ave, Orlando, FL 32806
🏢 Department: Orlando Health Ambulatory Pharmacy Services – Scripts Pharmacy
💼 Status: Full-Time | 40 hours per week
⏰ Shift: Monday – Friday, 9:00 AM – 5:30 PM
🏷️ Title: Specialty Pharmacy Liaison Technician
📋 About the Role
The liaison is responsible for growing key service line areas as defined by leadership. Responsible for managing and executing successful collaboration between pharmacy, patients, providers, and clinic staff with the goal of growing specialty pharmacy patient population.
✨ All Inclusive Benefits (Start Day One)
🏥 Health/Dental/Vision/Life Insurance
🎓 Student loan repayment, tuition reimbursement, & FREE college education programs
📈 Retirement savings
👶 Paid paternity leave & fertility benefits
🏡 Back up elder and childcare
🐾 Pet insurance
🏖️ PTO/Holidays, and more for full time and part time employees!
🏥 About OHMG & Orlando Health
Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, physician practices, and outpatient facilities spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Scripts Pharmacy team means working collaboratively alongside clinical pharmacists, providers, and clinic staff to streamline specialty medication access, optimize therapy, and deliver compassionate, personalized pharmacy care.
💼 Essential Functions
Functions as a Specialty Pharmacy advocate.
Develops relationships and generates referrals with Orlando Health providers and with community partners.
Provides customer service and expertise to patients and providers regarding specialty pharmacy enrollment, prescription processing, benefits investigations, prior authorizations, financial assistance, prescription status inquiries, and any other question as it pertains to specialty pharmacies.
Exhibits excellent customer service skills in collaboration with clinic staff, provider, and healthcare systems.
Initializes and leads ongoing work in the health system’s/hospital’s clinics and ensures that the patient engagement is appropriate and consistent with their preferences.
Maintains supportive relationships with customers.
Demonstrates the ability to assess current workflows, work with subject matter experts to develop recommendations, and implement said workflows. In addition, capable of ensuring that new processes continue after implementation, including assessment of competencies of affected team members.
Assists with strategic planning, business development initiatives and provider engagement events.
Knowledge of healthcare terminology.
Ability and willingness to travel to various sites and provide own transportation.
Ability to work independently with excellent verbal and written skills.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
🎓 Qualifications
Education/Training:
High School diploma or G.E.D. equivalent required.
Knowledge of Microsoft Office products including Outlook, Word, Excel, PowerPoint.
Licensure/Certification:
Maintains current Pharmacy Technician registration with the Florida Board of Pharmacy.
Experience:
Two (2) years of related specialty or retail pharmacy experience required.
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