Order Support Specialist

Temporary Role (September through January 2027 (this may change depending on business needs)

• Monday-Friday, NO weekends
• Position start time is flexible but no earlier than 8am (no late shifts required)
• 30-40 hours per week
• Potential to become a permanent position!

Are you a natural problem-solver who thrives in a fast-paced environment? We're looking for a detail-oriented Order Support Specialist to join our Customer Relations team! In this role, you are responsible for resolving customer and order issues and ensuring every interaction leaves a positive impression. You'll also have the opportunity to support our mail order processing, gaining hands-on experience across multiple facets of our operation.

This is a great opportunity for someone who enjoys variety in their workday, takes pride in delivering top-notch service, and is comfortable juggling multiple priorities with confidence and independence.

What You'll Do

• Deliver outstanding customer support
  • Review and resolve orders placed on hold due to missing information or processing issues
  • Make outbound calls to proactively resolve order or account concerns
• Support our mail order process
  • Spot potential issues (missing enclosures, problem orders, etc.) and troubleshoot before entry
  • Validate scanned checks and ensure accuracy
  • Catch and correct discrepancies with a sharp eye for detailide range of customer concerns via email, with a focus on fast, one-and-done solutions
  • Meet department standards for productivity and quality
  • Take on various projects and tasks as assigned, adapting as priorities shift
• Work independently and use sound judgment to make smart, timely decisions
• Enjoy the opportunity to cross-train in other Customer Relations functions based on business needs and your interests

If you're organized, self-motivated, and enjoy a role where no two days are exactly the same, we'd love to hear from you!

What You Bring

• Excellent communication skills — this is a must!
• Microsoft Office skills are a nice bonus
• Prior customer service experience is a plus, but not required
• A sharp eye for detail and strong problem-solving instincts
• A flexible, positive attitude toward new tasks and responsibilities
• A collaborative spirit and love of teamwork

What Makes You Successful Here

• Attendance is crucial. Team members need to be dependable and work the shift they are scheduled for the success of our organization. 
• Flexibility is valued. Order volume can call for extra hours, and we appreciate team members ready to step up.
• Growth mindset welcome. You'll complete training and work toward meeting (and exceeding!) production goals.

Note: This job description reflects the general nature of the role and is not an exhaustive list of every duty or requirement.

Required education, skills, abilities, and experience:

• High school degree or equivalent.

• Must have good customer service skills.
• Strong written and verbal communications skills.

• Working knowledge of Word, Excel and Outlook applications