Guest Room Attendant

Guest Room Attendant

Reports to: Housekeeping Supervisor

Department: Rooms

WHO WE ARE 

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. 

BENEFITS 

JOB DESCRIPTION

A guest room attendant at Hampton Inn & Suites Ottawa is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean and service assigned guest rooms in accordance with Hilton brand standards, property procedures, and established productivity expectations.
• Remove used bed linens, inspect mattresses and mattress protectors, and replace sheets, pillowcases, and other bedding with clean linens according to brand standards and the property’s linen-replacement schedule.
• Make beds neatly and consistently, ensuring linens are clean, properly fitted, free of stains or damage, and presented according to Hilton standards.
• Clean and sanitize bathrooms, including toilets, bathtubs, showers, sinks, mirrors, fixtures, counters, floors, and other high-touch surfaces.
• Dust and clean furniture, lamps, televisions, telephones, windowsills, doors, fixtures, and all room surfaces.
• Vacuum carpets and upholstered furniture; sweep and mop hard-surface floors as required.
• Remove trash, used linens, and guestroom waste and transport these items to designated collection areas.
• Restock towels, linens, toiletries, drinking supplies, stationery, and other guest amenities according to established room standards.
• Inspect each guest room for cleanliness, proper setup, missing items, damage, maintenance concerns, and safety hazards. Promptly report concerns to housekeeping leadership.
• Service stayover rooms and vacant rooms according to Hilton standards, guest preferences, privacy requirements, and property procedures.
• Respect “Do Not Disturb” signs and follow all guestroom entry, occupied-room, and key-control procedures.
• Keep housekeeping carts, equipment, linen closets, and assigned work areas clean, organized, secure, and properly stocked.
• Complete assigned room worksheets, housekeeping reports, inspection documentation, and room-status updates accurately and on time.
• Safeguard guest belongings and immediately report lost-and-found items, suspicious activity, security concerns, or unusual room conditions.
• Use cleaning chemicals, equipment, and personal protective equipment according to manufacturer instructions, OSHA requirements, Bloodborne Pathogens procedures, and Company safety policies.
• Maintain a professional appearance and provide friendly, respectful assistance to guests while protecting their privacy and security.
• Assist with the cleanliness of guest corridors, stairwells, vending areas, and other assigned housekeeping areas when needed.
• Work independently, follow instructions, prioritize assigned rooms, and meet established quality and productivity expectations.
• Work a flexible schedule based on business needs, including weekends, holidays, and rotating shifts.
• Perform other related duties assigned by management to support hotel operations and guest satisfaction.

PHYSICAL ESSENTIAL FUNCTIONS

The employee must be able to perform the following essential physical functions, with or without a reasonable accommodation:

• Stand and walk for most of the scheduled shift, with limited sitting.
• Frequently bend, kneel, stoop, squat, crouch, reach, and twist at the waist while cleaning rooms and making beds.
• Continuously use hands and fingers for firm and repetitive grasping, gripping, handling, and operating cleaning tools and equipment.
• Frequently push and pull housekeeping carts, vacuums, furniture, mattresses, and cleaning equipment.
• Lift, carry, position, and transport linens, supplies, equipment, and room items weighing up to 30 pounds regularly and up to 40 pounds occasionally.
• Reach above shoulder level and below the waist to clean, stock supplies, remove linens, and make beds.
• Perform repetitive movements involving the arms, shoulders, hands, wrists, back, and legs throughout the workday.
• Work around cleaning chemicals, dust, odors, varying temperatures, and wet or slippery surfaces while using required protective equipment.

QUALIFICATIONS

• Education: High School Diploma, GED, or equivalent relevant work experience.
• Experience: Previous customer service or hotel experience preferred.
• Skills: Strong communication, customer service, and organizational skills.