Mortgage Loan Officer (62252)

Job DetailsJob Location: Headquarters - Overland Park, KS 66223-1258Position Type: Full TimeEducation Level: High SchoolJob Category: SalesMazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:  Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.  We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.  Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.  We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.  Besides that, here’s what else keeps Team Members here: Up to 27 days off a year, including: 10 paid Holidays Mental Health Day Anniversary Day PTO starting on the first day 40 hours of Paid Volunteer Time per year Traditional & Roth 401K with company match Medical, Dental, and Vision benefits effective 1st of the month following first day Wellness credit available for Medical premiums Company paid benefits including: Basic Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Vision Insurance Maternity & Menopause Support Programs Employee Assistance Program On-Site Gym at our Headquarters location in Overland Park Discretionary Stakeholders bonus program Attractive interest rates on Team Member checking & Team Member money market accounts Consumer and mortgage loan discounts   Role: The Mortgage Loan Officer is a fully competent, independent originator responsible for managing a full mortgage pipeline with minimal oversight. This role handles a broad range of loan products and moderately complex transactions while consistently meeting established production goals. The MLO  serves as a reliable resource to newer Team Members and contributes to process awareness and operational improvement.  Essential Functions & Responsibilities: Independently originate and manage a full pipeline of first mortgage loans, meeting or exceeding established production expectations. Handle moderately complex loan scenarios with strong working knowledge across most mortgage programs. Manage member communication independently throughout the loan lifecycle, ensuring timely updates and issue resolution. Collaborate effectively with processors, underwriters, and leadership to ensure efficient loan progression and closing. Serve as a resource to other Mortgage Loan Officers and processors by sharing knowledge and best practices. Identify potential process inefficiencies, risks, or member experience issues and escalate appropriately. Build and maintain strong referral relationships with real estate professionals, builders, and internal partners. Stay current on industry regulations, market trends, and product changes to support accurate guidance. Maintain full compliance with all regulatory and organizational requirements.  Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.  Competencies: Job & Technical Expertise Results Orientation Member Service & Retention Personal Accountability Communication & Interpersonal Skills Teamwork & Collaboration Develops Self & Others Strategic Thinking & Vision   Culture Expectations: Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example.  Teamwork – Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.  Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces team direction.    Knowledge and Skills: Required Experience: 2 to 4 years of similar experience NMLS License Current network of self-sourced mortgage origination contracts Preferred Experience: Demonstrated track record of successful closing mortgage loans and achieving sales targets. Experience working with a diverse portfolio of mortgage products, including FHA, and VA Loans. Proficient knowledge of FNMA, Freddie Mac, and Fannie Mae guidelines Education: Required Education: High school diploma or equivalent. Preferred Education: Bachelor’s degree in a related field.  Other Skills: Working knowledge of Encompass. Proficiency in spreadsheet and word processing software. Excellent verbal and written communication. Ability to work independently and as part of a team. Accountable for consistent production performance.  Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing/descending stairs in emergency situations. Role occasionally requires travel throughout KC Metro area. Valid driver’s license required. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.  Work Environment: Must be able to routinely perform work indoors in a climate-controlled shared work environment with minimal noise.  Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify. Qualifications