Description

The Technical Architect role will develop, implement, and support collaboration services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.
Execute, with Project Managers and Practice Leads, on large projects on time and on budget.
Provide active leadership and articulate to the Project Management Team on what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely.
Be the Lead Engineer on projects that have multiple different technologies.
In collaboration with the Project Management Team Member, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc.
Proactively execute collaboration between different business units to provide a world class experience for the customer.
Demonstrate excellent communication skills and take a leadership role in Team and customer meetings.
Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
Work in a team atmosphere between regional and virtual practices, while maintaining a professional and respectful demeanor.
Maintain current vendor/industry specific certifications and stay current on new products and solutions.
Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications, and technical expertise.
Meet annual billable goal hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

How to qualify:

5+ years in a technical related field
Bachelor’s Degree or equivalent experience
CCNP or equivalent level experience
Experience designing and implementing Collaboration solutions - Cisco, Zoom, Microsoft Teams Voice
Experience designing and implementing Video solutions - Cisco, Zoom, Microsoft Teams Voice
Advanced Contact Center experience - Cisco, Zoom, Dynamics 365
Maintain an outcome focused mindset
Have strong prioritization skills
Always be a team player
Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
Growth Opportunities
Community Involvement
Personal Development
Employee and Family Celebrations
Green Initiatives
Personal Time Off
Work Life Balance
Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.

Learn more about this Employer on their Career Site

Technical Architect - Collaboration