Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Description

Integrated ENT Allergy & Immunology is seeking a confident, motivated, and detail-oriented Patient Accounts Specialist to join our growing team.

The primary responsibility of this position is to contact patients regarding outstanding medical balances, explain amounts owed, and assist in collecting payments.

We are looking for someone who is comfortable making frequent phone calls, confident discussing financial obligations, and capable of handling challenging conversations professionally.

Aspiring Medical Billers and Collectors, including students currently pursuing training or education in medical billing, as well as recent graduates and entry-level candidates, are strongly encouraged to apply! No extensive experience required.

Extensive experience is not required. We are willing to train the right candidate.

Key Responsibilities

Review patient accounts in our billing system to identify outstanding balances.
Make outbound calls to patients regarding unpaid medical bills.
Clearly explain balances and payment responsibilities.
Professionally request payments and follow up on outstanding accounts.
Handle difficult conversations with patients who may be frustrated or unwilling to pay.
Document patient conversations, payment arrangements, and follow-up activities accurately.
Process payments and update patient account information.
Identify billing discrepancies and escalate unresolved concerns.
Maintain patient confidentiality and comply with HIPAA requirements.
Work collaboratively with the billing team to resolve outstanding balances.

Qualifications

High school diploma or equivalent required.
Previous experience in medical billing, collections, customer service, or call centers preferred but not required.
Strong verbal communication and interpersonal skills.
Comfortable making frequent outbound calls and requesting payments.
Basic computer proficiency and ability to learn billing software.
Strong attention to detail and organizational skills.
Ability to remain calm, professional, and persistent during challenging conversations.

What We're Looking For

Confident and assertive: Comfortable discussing outstanding balances and requesting payments.
Persistent and results-driven: Motivated to follow up consistently and resolve unpaid accounts.
Professional and composed: Able to manage difficult conversations respectfully.
Empathetic but firm: Understands patient concerns while maintaining focus on payment resolution.
Organized and dependable: Maintains accurate records and follows through on assigned tasks.

Why Join Us?

Training provided.
Opportunity to build a career in healthcare billing and collections.
Supportive and collaborative work environment.
Opportunities for professional growth.

Apply Today!

If you are confident on the phone, comfortable discussing payments, and eager to develop your skills in healthcare collections, we encourage you to apply.

Integrated ENT Allergy & Immunology is an Equal Opportunity Employer.

Learn more about this Employer on their Career Site