Respiratory Registered Nurse

Impact to Health is seeking a compassionate and patient‑centered Respiratory Registered Nurse or Respiratory Therapist to join our clients Call Center team.

Essential Job Duties and Responsibilities

·       Provide compassionate, patient‑centeredtelephonic support within a 24/7 call center rotation, offering calm andreassuring guidance during after‑hours needs.

·       Conduct empathetic phone consultations for AHCClocations, helping patients and caregivers navigate respiratory concerns withclarity and confidence.

·       Counsel and re‑educate non‑compliantCPAP patients with encouragement and understanding, reinforcing the healthbenefits of therapy and addressing barriers with sensitivity.

·       Gather information from patients, caregivers,and field personnel regarding equipment concerns, troubleshooting issues withpatience and a supportive approach.

·       Enroll patients into CPAP compliance programs,explaining the purpose and benefits in a way that empowers and reassures.

·       Maintain a working knowledge of basic insuranceguidelines to help support patient needs and care continuity.

·       Maintain all required licensure, certifications,and continuing education to ensure high‑quality, evidence‑basedrespiratory support.

·       Determine when a physical visit is necessaryafter all remote measures have been exhausted, coordinating care with empathyand urgency to protect patient wellbeing.

·       Monitor patient progress according to insuranceguidelines and established timelines, advocating for patient health throughoutthe compliance process.

·       Protect patient and company information withdiligence, ensuring confidentiality and trust in every interaction.

·       Provide clinical support to field personnel,offering guidance and troubleshooting assistance that strengthens patient careacross the organization.

·       Deliver patient education withcompassion—covering equipment use, maintenance, safety, therapy expectations,and the importance of compliance.

·       Review manufacturer systems for compliancetracking to support accurate, patient‑centered follow‑up.

·       Perform additional duties as assigned to ensurepatients receive reliable, empathetic, and clinically sound respiratorysupport.

Requirements

Required Education and/or Experience

• High school diploma or GED equivalent, required
  
• Credentials as a Registered Nurse (RN)
  
• Licensed in primary state of home office as required by state law and provide a copy of license to the location
  

Preferred Education and/or Experience

• Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
  
• Maintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per year
  
• May be required to obtain license in neighboring states as required by service area of location
  
• Experience with home respiratory care, preferred
  
• One year of related work experience, preferred
  

Benefits

Benefits

• Generous paid time off and paid holidays
  
• Bonus and incentive opportunities 
  
• Fixed and variable car reimbursement for Area Managers and Account Executives
  
• Car, mileage, and telephone reimbursement (as applicable)
  
• Employee discount and recognition programs
  

• Employee Assistance Program (EAP)
  

• 401(k), HSA, and FSA/Dependent Care FSA
  

• Medical, prescription, dental, and vision coverage
  

• Life insurance, disability, accidental death, identity protection, and legal services