Terrain Design Manager

Location

This position is located at 914 Baltimore Pike, Glen Mills, Pennsylvania, 19342 United States

Role Summary

The Design Manager leads our Design Services team that creates floral and container design projects in-store, off-site, and in private residential settings. They also design and execute projects for events. The Design Manager is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design Services program. 

To be considered for this role, you must attach a portfolio or examples of your floral/plant design work.

Role Responsibilities

Customer Experience 

• Leads a team of Artisans to uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Builds genuine, long-lasting relationships through personalized attention and guiding on customer choices to reflect their unique personal style
• Understands terrain retail concepts and partners with design leadership to create a cohesive environment through compelling plant installations and displays
• Exhibits an understanding of and interest in home and garden trends in art, style, color, design, and architecture; translates trends and customer needs into brand appropriate designs

Leadership + Team Management

• Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding plant design projects
• Builds and maintains productive partnerships with members of the store team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
• Communicates daily with the Design team on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquires

Visual + Business Operations

• Works with customers using creative event and residential proposals, to achieve both maximum revenue/profit potential while exceeding customer expectations
• Conceptualizes and executes high end event design and residential projects incorporating innovative use of colors, floral and textural materials and vessels, while meeting established criteria for Terrain aesthetic and cost of goods
• Leads and participates in the execution and setup of installations and events; Understands and applies design principles to execute projects with high level of craft
• Maintains cleanliness and organization of back of house studio areas
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Role Qualifications

• Terrain brand fan
• Experience in customer service
• Experience in horticultural and floral design with small and large scale projects
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background

• Must have valid driver license

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.