Customer Support Representative

Solaire Resort

Posted 3 days ago, valid for 11 days

Paranaque City, Southern Manila District, National Capital Region

Competitive

Full Time

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

Sonic Summary

The job requires effective communication with patrons via email, chat, and phone to resolve customer issues in a timely manner.
Candidates must possess at least 2 years of experience in customer service and be fluent in both Tagalog and English, with additional languages like Chinese or Korean being a plus.
The position offers a salary of $45,000 per year and emphasizes self-motivation and initiative in utilizing resources to enhance customer support.
Teamwork is essential as the role involves collaborating to improve overall customer service performance and addressing recurring questions to relevant departments.
Applicants should demonstrate proven problem-solving skills and a high level of attention to detail, with flexibility to work various shifts.

Communicate with patrons via email, chat and phone.
Resolve customers' issues on time.
Escalate matters that cannot be resolved to relevant department.
Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.

Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.

Be self-motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers.

Work as part of a team to improve the overall performance of the Customer Service.

Provide all CSR duties in Tagalog and English. Ability to communicate in Chinese and/or Korean is a huge plus.

Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.