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Responsibilities
The Role:
We have an exciting opportunity for a chat and email support customer service coordinator to the ever-changing world of hospitality. Work across a portfolio of some of Australia’s most iconic venues. We operate 7 days a week, 364 days a year, so it is essential you have the flexibility to work a rotating roster including weekdays & weekends. Your hours will be between 8am and 7pm Australian Western Standard Time. You will be responsible for:
- Responding to a large volume of email inquiries and resolving customer service questions.
- Monitor and respond to social media messages and comments with a consistent brand voice.
- Reply and manage Google Reviews.
- Manage reservations and liaise with operations, kitchen and venue management teams via Microsoft Teams to ensure seamless customer experience.
- Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing customer experience.
- Manage bookings for functions and events, ensuring accurate and timely scheduling.
Requirements
- What we expect from you:
- At least 12 months experience in a customer service role, reservations or concierge role will be adistinct advantage.
- Proven sales and administration skills
- Strong organizational and time management abilities.
- Comfortable using digital communication tools and booking systems.
- A collaborative attitude and the flexibility to adapt in a fast-paced environment.
- Exceptional communication skills, both written and verbal, with attention to detail and ability tomulti task.
- Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focused.
- Proficient in Outlook, with experience using reservations software being an advantage.
Work Arrangement
- Work Setup: On-site
- Work Hours: Rotating roster between 8am to 9pm PHT, should complete nine (9) hours work
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