Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US.

We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

Position Summary:

This Accounts Receivable Specialist position is collections focused and responsible for managing and reducing outstanding receivables by proactively contacting customers, resolving billing disputes, and driving timely payments. This role plays a key part in maintaining healthy cash flow, minimizing bad debt exposure, and strengthening customer relationships. The ideal candidate is assertive yet professional, detail-oriented, and experienced in high-volume collections environments.

Essential Responsibilities:

Manage a portfolio of customer accounts and actively pursue collection of past-due balances
Conduct outbound collection calls and send follow-up correspondence (email and written notices)
Analyze AR aging reports and prioritize collection efforts based on risk and exposure
Investigate and resolve billing discrepancies in collaboration with Sales, Customer Service, and Operations
Negotiate payment plans and settlements when appropriate
Monitor customer payment trends and escalate high-risk accounts
Recommend accounts for credit hold, suspension, or third-party collections when necessary
Document collection activity and maintain accurate customer account records
Apply cash receipts and reconcile customer accounts
Assist with month-end close, bad debt analysis, and allowance calculations
Prepare weekly/monthly AR and collections performance reports
Support internal and external audit requests

Job Requirements:

Knowledge

Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
2–5 years of accounts receivable and/or commercial collections experience
Proven experience managing high-volume B2B collections
Strong understanding of credit policies, aging analysis, and bad debt processes
Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite, Workday, QuickBooks)
Intermediate to advanced Excel skills
Excellent negotiation and conflict-resolution skills

Skills

Experience working with credit risk assessments
Knowledge of lien waivers, contract billing, or milestone billing (if applicable)
Strong analytical and problem-solving mindset
Ability to maintain professionalism in difficult conversations
Results-driven with a focus on reducing DSO (Days Sales Outstanding)

Performance Metrics May Include:

Reduction in past-due balances
Improvement in Days Sales Outstanding (DSO)
Collection effectiveness index (CEI)
Percentage of accounts current
Bad debt write-off levels

Working Conditions & Physical Requirements:

Physical Activities

Remaining in a stationary position, often standing, or sitting for prolonged periods.
Communicating with others to exchange information.
Accessing the accuracy, neatness, and thoroughness of the work assigned

Physical Demands

Sedentary work that primarily involves sitting or standing.

Environmental Conditions

No adverse environmental conditions expected.

Benefits:

Health Benefit Programs

Paid Time Off (PTO)

Floating Holidays (FH)

Paid Holidays

Retirement Plan

Company Paid Life Insurance

Voluntary Life Insurance

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Learn more about this Employer on their Career Site