Benefits:

401(k) matching
Company parties
Health insurance

Customer Service Representative

Build Your Future with Northeastern Appliance ServiceNortheastern Appliance Service is a Factory Certified Service Provider and Premier Partner for Sub-Zero, Wolf, and Cove appliances. We proudly serve customers throughout the Hudson Valley, the Bronx, Brooklyn, and western Connecticut.

We’re looking for a motivated, detail-oriented Customer Service Representative to join our growing team. We want someone who enjoys helping people, takes pride in their work, brings new ideas to the table, and wants to grow with a company working toward a common goal.

No industry experience? We’re willing to train the right individual. We value a positive attitude, strong work ethic, and willingness to learn.

What We Offer

18–24 per hour, based on experience
Health insurance and 401(k) with company matching
Paid vacation, holidays, and sick time
Hands-on training and professional development
Opportunities for advancement and internal promotion
Exposure to budgeting, forecasting, and business operations
Company lunches, dinners, outings, and team events
A supportive, team-oriented workplace

Key Responsibilities

Handle incoming customer calls, emails, and service inquiries
Schedule technician appointments and coordinate daily schedules
Communicate service fees, appointment details, and updates professionally
Address customer concerns and coordinate resolutions with management
Follow up on service calls, estimates, and parts availability
Maintain accurate customer records and service documentation
Assist with administrative tasks, inventory tracking, and office operations
Identify opportunities to improve customer experience and internal processes

Who We’re Looking For

Friendly, professional, and customer-focused
Organized, dependable, and detail-oriented
Strong written and verbal communication skills
Comfortable using computers and learning new systems
Able to multitask and remain professional under pressure
Proactive, resourceful, and willing to take ownership
A team player with a desire to learn and grow

Previous customer service or administrative experience is preferred, but not required. Microsoft Office or Google Workspace experience is helpful; QuickBooks experience is a plus. An associate degree is preferred.

Career Growth

We believe in promoting from within and investing in our employees. As you develop, you may have opportunities to learn budgeting, financial reporting, forecasting, and operations, with the potential to advance into leadership or management.

Position Details

Job Type: Full-time
Pay: 18–26 per hour
Hours: Monday–Friday, 8:00 AM–5:00 PM
Location: Peekskill, NY 10566 — In person

If you’re looking for more than just a job and want to build a long-term career with a growing company that values teamwork, accountability, and professional development, we’d love to hear from you!

Learn more about this Employer on their Career Site