IT & Digital Engineer - MES & ERP

The IT & Digital Engineer leads the implementation, integration, administration, and ongoing support of the plant’s Manufacturing Execution System (MES) and NetSuite ERP. This role translates manufacturing and business requirements into reliable system workflows, coordinates deployments with internal teams and solution partners, and supports users from testing through go-live and daily operations. The engineer helps maintain accurate data and dependable information flow across production, inventory, quality, procurement, and finance processes while advancing practical digital improvements at the plant.

·         Lead or coordinate implementation work from requirements gathering and process mapping through solution design, configuration, testing, training, go-live, and post-launch stabilization.

·         Partner with Production, Planning, Quality, Warehouse, Engineering, Finance, and Procurement to document current workflows, identify gaps, and define practical system requirements.

·         Coordinate system setup, roles, workflows, forms, reports, and approved enhancements with business owners, corporate IT, implementation partners, and software vendors.

·         Plan and execute data preparation, migration, validation, system integration testing, user acceptance testing (UAT), cutover readiness, and issue closure.

·         Support phased rollouts and plant ramp-up, maintaining project plans, decisions, risks, open issues, and acceptance documentation.

·         Provide day-to-day application support for MES and NetSuite ERP, respond to user issues, diagnose root causes, and coordinate timely resolution with vendors or corporate IT.

·         Administer user accounts, roles, permissions, and access reviews in line with business needs and company security standards.

·         Manage configuration changes, release updates, regression testing, and change records to protect stable production and business operations.

·         Monitor scheduled jobs, interfaces, error queues, and data flows; investigate failures and confirm recovery with affected users.

·         Maintain support procedures, system inventories, configuration records, known-error guidance, and escalation paths.

·         Support MES workflows for production execution, work order tracking, material usage, labor reporting, work-in-process visibility, quality checks, and lot or serial traceability, as applicable to plant processes.

·         Support NetSuite ERP processes and records such as item and inventory data, bills of materials, routings, purchasing, order management, work orders, and financial handoffs, based on assigned business scope.

·         Coordinate data ownership and validation with process owners; promote consistent, accurate master data and timely transaction processing across systems.

·         Work with users to resolve process or data issues and document corrective actions that prevent repeat problems.

·         Coordinate and support interfaces between MES, NetSuite ERP, and related plant or corporate applications; validate transaction completeness, accuracy, and error handling.

·         Collaborate with automation and engineering teams on data exchange with production equipment and operational systems where required.

·         Develop or coordinate operational reports, dashboards, and data extracts that improve visibility into production, inventory, quality, and system performance.

·         Identify opportunities to simplify workflows, reduce manual entry, improve controls, and increase adoption of standard system capabilities.

·         Prepare and deliver role-based user training, work instructions, SOPs, and onboarding materials; reinforce consistent use of approved system processes.

·         Coordinate across plant departments, corporate IT, implementation partners, and vendors to resolve issues and deliver projects.

·         Support cybersecurity, data protection, auditability, and corporate IT governance requirements for business applications.

·         Support factory commissioning, operational readiness, and ramp-up activities; perform other related duties assigned by management.