Business Assistant I

Business Assistant - Front Desk -

Position Title: Business Assistant I (Front Desk – Dental Office)
Location: Comfort Dental Care & Orthodontics (Multi-Specialty Practice)
Reports to: Operations Leader

FLSA Status: Non-Exempt (Hourly)
Department: Operations
Employment Status: At-Will
Incentive Eligibility: Eligible

Position Overview

The Business Assistant I (BA I) serves as the front desk coordinator and first point of contact for patients at Comfort Dental Care & Orthodontics, a multi-specialty dental practice. In this role, the BA I ensures smooth daily front office operations while creating a welcoming, professional, and patient-centered experience.

This position combines customer service, scheduling, insurance coordination, and financial communication, helping patients understand their treatment options and feel confident moving forward with care. The BA I plays a key role in both the patient experience and the financial success of the practice.

Key Responsibilities

• Greet and check in patients, creating a positive and professional first impression in person and over the phone

• Manage front desk operations including scheduling, answering phones, patient check-in/check-out, and daily administrative tasks

• Clearly explain treatment plans and assist patients in making informed financial decisions, including securing commitment for treatment

• Verify insurance coverage and process claims accurately to maximize patient benefits and ensure proper reimbursement

• Maintain organized patient records while strictly following HIPAA guidelines to protect patient information

• Handle patient questions, concerns, and complaints with professionalism and a solutions-oriented approach

• Run reports, manage office systems, and support overall front office efficiency

• Collaborate closely with doctors, hygienists, dental assistants, and the Operations Leader to ensure seamless patient care

• Promote a positive, team-oriented work environment and uphold company values and standards

• Ensure every patient has an exceptional, comfortable experience from arrival to departure

• Complete required continuing education and follow OSHA and safety protocols

• Perform additional duties as assigned

What a “Business Assistant” Means in This Role

In a dental setting, a Business Assistant is not just administrative support—this role is the face of the practice. You are the person who:

• Sets the tone for the patient experience

• Helps patients navigate scheduling and finances

• Bridges communication between clinical and administrative teams

• Ensures the office runs efficiently while keeping patient care the top priority

Required Qualifications

• High School Diploma or equivalent

• 2+ years of experience in a business, customer service, or office setting

Preferred Qualifications

• Associate’s or Bachelor’s degree

• Previous dental or healthcare front desk experience

Skills & Abilities

• Strong customer service mindset with a patient-first attitude

• Organized, detail-oriented, and able to multitask in a fast-paced environment

• Confident communicator, both in person and over the phone

• Basic math skills (percentages, balances, payments, etc.)

• Tech-savvy and comfortable with office software and systems

• Self-motivated and able to work independently

• Positive, team-oriented attitude with a “can-do” approach

• Willingness to learn and grow through ongoing training and feedback