Customer Service Manager – Electrical Supply
Peoria, IL

We’re seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence!

At Kirby Risk Electrical Supply, our Customer Service Manager play a critical role in driving branch success through customer service, employee development, operational effectiveness, and collaborative leadership.

What You Will Do as a Customer Service Manager

You will:

Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
Monitor branch scheduling to ensure adequate staffing for daily operational needs
Select, train, mentor, coach, and conduct performance reviews to promote employee development
Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit

High School Diploma/GED
5+ years of relevant work experience in wholesale industry
3+ years of strong interpersonal leadership and customer contact skills
Knowledge of electrical products and their applications
Strong written, verbal, and interpersonal communication skills
Committed to best practices for leadership competencies, people development, and learning
Detail-oriented with excellent organizational abilities
Ability to lead by example, promote morale, goal setting and demonstrate teamwork
Computer skills and aptitude; Microsoft Office

What to Expect in This Role

Ability to push, pull, carry, lift up to 50 lbs.
Sit, stand, or walk for extended periods of time
Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
Talk or hear both in person and by telephone
Ability to adjust focus, close vision, discern parts numbers, and signage
Forklift experience is a plus
Occasional travel required
Schedule: Monday–Friday, 7am–4pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

Medical, RX, Dental, and Vision insurance
Life insurance & Employee Assistance Programs
Tuition reimbursement & on-the-job training
401(k) with company match & Profit Sharing
Paid Time Off (PTO)

Ready to put your leadership skills to work in a role that truly makes a difference? Apply today and grow with Kirby Risk.

How to apply:

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn:https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace

Learn more about this Employer on their Career Site