Hours: 6:00am - 3:15pm Monday through Thursday, 6:00am - 11:00am on Friday (additional hours as needed)

Job Summary:

The Fabrication Account Manager a pivotal role in connecting our external customers to the full capabilities of our fabrication manufacturing facility. This position ensures seamless alignment between customer requirements and internal manufacturing processes, driving both operational excellence and customer satisfaction.

Responsibilities:

Serve as the primary point of contact for assigned external customer accounts, managing day-to-day operations and communications
Coordinate with internal teams to ensure timely and accurate delivery of services
Execution of quotes ensuring that all operations align with client specifications and business objectives
Demonstrated ability to read, understand, and work with blueprints, engineering drawings, and specifications
Identify opportunities for additional services that can generate revenue and enhance customer relationships
Coordinates all internal processes such as order entry, quotations, engineering, sourcing, shipping and various levels of document management
Monitor account performance metrics and proactively identify areas for improvement
Develop and maintain strong relationships with clients, understanding their business needs and aligning operational strategies accordingly
Resolve operational issues swiftly and effectively, escalating when necessary
Prepare and present regular account reviews, performance reports, and strategic recommendations
Identify and collaborate with sales and business development teams to drive business growth and pursue new market opportunities
Additional duties as assigned

Job Qualifications:

Bachelor's degree in business administration, operations management, or related field preferred
3-5 years of experience in account management, operations, or equivalent level of demonstrated experience required
Strong analytical, technical and problem-solving skills
Excellent communication and interpersonal abilities
Proficiency in project management
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Experience with process improvement and operational optimization is a plus

Learn more about this Employer on their Career Site