Customer Service - Customer Service Rep

Schedule: Monday - Friday, 5:30 am - 2:00 pm

Compensation:

• Hourly Range: $21.25 - $27.11
• Incentive Eligible: No

Position Overview

The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. This role is responsible for managing communications, maintaining schedules, processing paperwork, and supporting both shipping and receiving operations. The CSR ensures all documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast-paced warehouse environment.

Essential Job Duties & Responsibilities

Customer Interaction & Communication

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.

• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.

• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.

Documentation & Scheduling

• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.

• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.

• Assign dock doors and update door and yard reports for trailer inventory.

• Sign drivers in and out, verifying identification and paperwork accuracy.

Operational Support

• Reconcile inbound shipments with packing slips and manage drop lot activities.

• Process and schedule all carrier appointments.

• Support shipping and receiving functions as needed, demonstrating flexibility across the team.

• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Compliance & Continuous Improvement

• Participate in all required training and professional development.

• Follow all safety, operational, and record-keeping policies.

• Perform all duties in a safe, timely, and professional manner.

Perform other related job duties as assigned or required

Required Qualifications

• High School Diploma or GED Equivalent – or equivalent relevant experience.

• 1-2 years of related work experience.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Basic math and reading skills.

• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

• Effective problem-solving and interpersonal skills.

• Effective interpersonal skills with the ability to work with internal and external customers.

Preferred Qualifications

• Previous shipping and receiving experience in a warehouse environment.

• Prior experience with warehouse management systems (WMS) or AS400.

• Experience with electronic scheduling and logistics software.

• Ability to work in a high-volume, fast-paced setting.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer

• Use hands and fingers to operate a keyboard, mouse, and telephone

• Speak and hear clearly in person, virtually, and over the phone

• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment.  The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This role may be performed on-site only.  

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.