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19102, Philadelphia, PA
Call Ctr Specialist Access-Jenkintown/FT

Call Ctr Specialist Access-Jenkintown/FT

Temple University Health System

Posted 7 months ago, valid for 9 days

Philadelphia, PA 19102, US

Competitive

Full Time

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Sonic Summary

The position serves as the primary contact for internal and external customers to facilitate access to healthcare services and personnel.
Candidates must have a High School Diploma or equivalent, with a Bachelor's Degree in Marketing, Communications, or Healthcare preferred.
A minimum of 2 years of customer service experience is required, with additional experience in a physician practice or call center preferred.
The role involves handling complex scheduling requests and communicating through the EPIC system, ensuring compliance and timely responses.
Salary details are not provided in the job description.

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Education
High School Diploma or Equivalent Required
Bachelor's Degree in Marketing, Communications or Healthcare Preferred

Experience
2 years experience in customer service Required
General Experience in a physician practice or call center environment Preferred
General Experience and prior knowledge in scheduling for physician office or radiology Preferred
General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred
General Experience communicating in Spanish or other languages (Bilingual) Preferred

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