Director, Strategic Accounts PECO DPL ACE

Responsible for developing, leading, coordinating and integrating all Large Customer Services initiatives, programs and communication activities. Direct, motivate and coach the personnel within the Large Customer Services organization. Responsible for maximizing customer satisfaction, productivity and profitability by identifying key customer issues and developing appropriate action plans with internal and external stakeholders. Manage the development and enhancement of relationships with large commercial and industrial customers throughout the entire Exelon service territory. Develop and manage department business plan and budget. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

• Develop and manage the implementation of short and long-term strategic initiatives. Interface with leadership of other departments within the company to apprise them of large customer issues that have the potential to negatively impact operations or productivity and to provide leadership in resolving issues that could negatively impact customer satisfaction. (35%)
• Assure that working relationships with business leaders are maintained and enhanced. Foster relationships with key business leaders that support the execution of the company's business strategy, including the maintenance and expansion of utility infrastructure. (30%)
• Provide leadership to and development of the management team to ensure the achievement of the departmental objectives. Provide accurate and timely feedback regarding performance and operations. Conduct performance planning and appraisals. Identify opportunities for growth and learning. Facilitates open and honest communication with staff. Assures that upward communication is integrated into the process, including employee concerns and complaints. (15%)
• Direct the activities of an account management team dedicated to meeting the service and billing related needs of large customer accounts. (20%)

• Day-to-day responsibility includes direct oversight of the Large Customer Service organization, as well as interfacing with the internal leadership of other departments. Direction includes business plan development and execution of assigned goals by Large Customer Service Managers and management of department budget. Directly responsible for the development of Large Customer Service Account Managers and internal support staff. Support the leadership of internal departments, as well as Large Customer Service Account Managers, by assisting them in resolving emergent issues that could negatively impact customer satisfaction and/or earnings per share. This position requires a high level of independence and decision making ability. Must be capable of developing strategic plans, which set the course of direction for the Large Customer Service organization.
• Overall responsibility includes management oversight of all large customer service account managers in Exelon (ComEd) service territory.
• Oversees activities of 2 Large Customer Service Managers and up to 2 staff members. Manages departmental budget of approximately $8M.

• Bachelor's degree in business, economics, technical, public/governmental relations or related field and 12 or more years relevant experience.
• At least five years in a management/supervisory role
• In lieu of degree, 15-20 years of relevant experience
• Superior written and oral communication skills to effectively communicate with internal and external audiences.
• Well-developed interpersonal skills.
• Excellent negotiation and facilitative skills
• Demonstrated ability to build consensus, establish trust and foster culture change.
• Demonstrated business acumen, customer awareness and ability to create value.

• Advanced degree in business, economics, technical, public/governmental relations or related field.
• Strong working knowledge of electric utility industry including direct experience in addressing emerging policy issues related to the industry.
• Proven strategic planning skills. Demonstrated ability to interface with and advise executive leadership, lead cross-functional team, build consciences, establish trust and foster culture change.

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $163,200.00/Yr. – $224,400.00/Yr. plus an additional $50K in Long Term Incentive Plan annually
• Annual Bonus for eligible positions: 30%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more