| Top reasons to work for my client: - Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.
- They are one of the largest global medical technology companies in the world.
- Its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency
- Career advancement, well liked management
- Autonomy in the workplace
If this sounds interesting, let's talk! |
What you will be doing: - Provide expert on-site technical support for pharmacy automation and dispensing systems.
- Perform break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
- Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair.
- Maintain maximum system uptime through proactive issue identification and root-cause analysis.
- Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation.
- Respond to service requests within defined SLA requirements.
- Collaborate with field service teams to resolve complex technical issues.
- Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades.
- Meticulously document all service activities and technical resolutions in Salesforce Field Service Lightning.
- Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support.
- Provide valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.
Experience you will need: - 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment.
- Minimum educational requirement of a High School Diploma.
- Strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite.
- Ability to locate, edit, and manage system configuration files and XML files.
- Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills.
- Experience with system ghosting, imaging, and re-imaging processes.
- Strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
- Proven ability to perform in-depth disassembly and reassembly of complex subsystems.
- Excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.
- Preferred: Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM-related discipline.
- Experience supporting automated dispensing systems or pharmacy robotics.
- Prior work in regulated healthcare or FDA-regulated environments.
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