Leadership Opportunity: Success Coach – Residential

About the Role

The Success Coach serves as a mentor and trusted resource for both new and tenured SPIN employees. This leadership opportunity focuses on supporting employees as they build confidence in their roles and apply training effectively in real‑time work settings.

As a strategic partner to the Learning and Development team, the Success Coach helps strengthen employee engagement, reinforce best practices, and support overall professional growth across SPIN’s residential programs.

This is a leadership opportunity and does not change an employee’s primary position, status, or union membership.
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Success Coach Accountabilities

Support new employees in completing required pre‑service training and on‑the‑job learning
Welcome new employees to their teams and connect them to SPIN’s mission, values, and community
Collaborate with employees to develop and implement individualized success plansthat identify:
- Goals and strengths
- Learning needs
- Potential barriers to employment success
Reinforce SPIN’s Being a Good Employeetraining, including:
- Time and attendance
- Professionalism
- Communication and teamwork
- Problem-solving and advocacy
- Digital literacy
Provide point‑of‑service mentoring and coaching to tenured employees, ensuring adherence to SPIN policies and procedures
Conduct 90‑day check‑ins with new employees to assess progress, identify supports, and coordinate follow‑up

Residential Supports Responsibilities

Provide on‑the‑job training support for new Direct Support Professionals (DSPs)
Review household and financial responsibilities, including:
- Laundry
- Menus
- Cleaning routines
Provide hands‑on training demonstrations as needed (e.g., wheelchair use, Hoyer lifts)
Foster a welcoming environment and facilitate team introductions
Review SPIN documentation and technology systems, including:
- Evolv service notes
- CPS service notes
- EMIR / EBIR
Review SPIN 24/7 On‑Call procedures and StationMD in‑home protocols
Complete additional Success Coach leadership tasks as assigned

Expectations

Availability to work flexible hours
Strong written and verbal communication skills
Demonstrated willingness and ability to mentor and support others
Ability to model professionalism and best practices on‑site

Required Education & Experience

High School Diploma or equivalent
Minimum 2 years of SPIN employment experience
Valid driver’s license and access to a registered, insured vehicle
Must be in good standing (no Level 4 Insubordination supervisory actions)
Successful completion of the Success Coach Training Program

1-2 Days Per Week flexible hours between 6am-8pm
8-16 hours weekly

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