AWS Cloud Support Engineer

Position: AWS Cloud Support engineer

Location- Phoenix AZ -Hybrid

Contract-Long-term
W2 opportunity

Visa-Any Except OPT & H1B

Must Have:

• Strong Cloud support experience- Suppoting public cloud an leading calls to completions
  
• Strong AWS background- This will take the most time of their day now.
  
• EKS Networking, EKS Clusters, Kubernetes
  
• Exposure to other environments like AZURE, and GCP
  
• Undertands databases
  
• Must be able to work Saturday or Sunday shift 1 month out of 3 months.  They will be flexible with the additional day off.
  

Nice to Have:

• AI Automation experience
  
• Oracle cloud support
  

Job Description:

• Hands-on experience with AWS/GCP services including EC2, S3, VPC, IAM, Lambda, ECS or EKS, RDS or DynamoDB, API Gateway, EventBridge, and CloudWatch, BigTable, BigQuery, Vertex AI, Gemini Assist 
  
• Experience supporting production environments, incident management, change management, and root-cause analysis.
  
• Strong knowledge of IAM roles and policies, least-privilege access, security groups, and network controls.
  
• Experience with monitoring and logging tools such as CloudWatch, Splunk, Dynatrace, or comparable platforms.
  
• Working knowledge of Terraform or CloudFormation and scripting with Python, Bash, or AWS CLI.
  
• Understanding of hybrid networking, including VPC routing, Transit Gateway, Direct Connect, DNS, and network troubleshooting.
  
• Clear written and verbal communication skills, with the ability to explain technical issues to varied audiences.