Customer Success Manager

Account Manager — Drayage & Supply Chain | Cargomatic

Locations: Seattle (WA), San Francisco (CA), Los Angeles (CA), Phoenix (AZ)
Employment Type: Full-Time | On-Site | Experienced

**This is not a remote position. Relocation assistance is not offered.** 

About Cargomatic

Cargomatic connects shippers and carriers in real time through our digital freight marketplace, making port, drayage, and regional logistics more efficient, transparent, and sustainable. We’re transforming how freight moves across America’s busiest logistics corridors, and we’re looking for experienced Account Managers to help us grow capacity and strengthen partnerships in key markets.

Role Overview

As an Account Manager at Cargomatic, you will manage and grow relationships with existing customer accounts, ensuring high satisfaction, retention, and profitable expansion. You will collaborate closely with operations, product, sales, and finance teams to deliver solutions that optimize freight execution and drive measurable results.

This role is ideal for someone who is commercially minded, customer-focused, and experienced in logistics or drayage. Account Managers are expected to work on-site daily at one of our regional offices to stay closely connected with our customers and operations teams.

Key Responsibilities

• Manage a portfolio of customer accounts to drive retention, renewal, and expansion.
• Identify opportunities for upselling or cross-selling new services or lanes.
• Partner with internal teams to ensure operational excellence and timely issue resolution.
• Track account performance metrics including customer satisfaction (CSAT), renewal rates, and gross margin improvement.
• Present account insights and business reviews to customers and internal leadership.
• Contribute to revenue and profitability targets within your assigned territory.

Qualifications

• 5+ years of experience in logistics, supply chain, or drayage account management.
• Proven success managing and expanding enterprise or port-based logistics accounts.
• Strong relationship-building and negotiation skills.
• Analytical mindset with the ability to interpret data and identify growth trends.
• Bachelor’s degree or equivalent experience in business, logistics, or a related field.

Compensation and Benefits

Cargomatic offers competitive compensation tailored to market conditions, experience, and performance, including base salary, performance-based incentive opportunities, and a comprehensive benefits package. Expected salary ranges by location are:

• Seattle, WA: Base salary between $90,000 and $110,000, plus a performance-based incentive opportunity.
• San Francisco, CA: Base salary between $100,000 and $125,000, plus a performance-based incentive opportunity.
• Los Angeles, CA: Base salary between $90,000 and $115,000, plus a performance-based incentive opportunity.
• Phoenix, AZ: Base salary between $80,000 and $95,000, plus a performance-based incentive opportunity.

Benefits include:

• 401(k) with company contribution
• Flexible Paid Time Off (PTO)
• Comprehensive Health, Medical, and Dental coverage
• Opportunities for professional development and career advancement