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Public Assistance Specialist / Client Service Rep | Disaster Recovery Programs | Phoenix | $26/hr W2

Sonic Summary

The position is for a Public Assistance Specialist / Client Service Representative focused on Disaster Recovery Programs in Phoenix, offering a salary of $26 per hour on a W2 basis.
This is a full-time, 6-month contract role from August 2026 to February 2027, requiring in-person work in East Phoenix with a schedule of Monday to Friday from 8:00 AM to 4:30 PM.
Candidates must have a minimum of 3 years of customer/client service and account management experience, which is a strict requirement for the role.
Preferred qualifications include an associate's degree or higher, experience in public speaking or training, and familiarity with Public Assistance or FEMA disaster-recovery grants.
Local candidates from the Phoenix area are required, and applicants must be prepared for a background check and drug screening.

Job Title: Public Assistance Specialist / Client Service Rep

Location: East Phoenix (Papago Park area), Hybrid

Type: 6-Month Contract

About the Role

SunSoft Online is recruiting two Public Assistance Specialists for a state emergency management agency. You will support financial and program oversight of federal disaster-recovery grants: assessing damage to public infrastructure after disasters, working directly with cities, counties, and public entities to file assistance applications, preparing damage assessments and project worksheets against state and federal eligibility criteria, inspecting completed repair work, and reviewing cost documentation. The role includes training and presenting on the Public Assistance program, and being trained for Emergency Operations Center duty during disaster activations (24/7 recall during activations is part of the role).

Required: 3 years of customer/client service AND account management experience, this is a hard requirement.

Preferred: Associate's degree or higher; instructor/teaching credentials or experience training adult audiences; public speaking or workshop facilitation; any prior Public Assistance, FEMA, or disaster-recovery grant experience.

Important Requirements: Phoenix-area local candidates only (current city on your resume); in-person interview within a week of close; start within two weeks of offer; background check and drug screening (HireRight); W2 only, no sponsorship.

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Public Assistance Specialist / Client Service Rep | Disaster Recovery Programs | Phoenix | $26/hr W2