Security Dispatcher

Security Dispatcher – Full-Time – $18.00/Hour

Company: Delta Security Services LLC

Location: Main Office, 8055 N 24th Ave, Suite I, Phoenix, AZ 85021

Job Type: Full-Time

Pay Rate: $18.00 per hour

Available Shift

• Monday & Tuesday: 3:00 PM – 3:00 AM (12-hour shifts)
• Saturday & Sunday: 7:00 AM – 3:00 PM (8-hour shifts)

Total: 40 hours per week

Applicants must be available to work the entire assigned schedule, including overnight and weekend hours.

Job Overview

Delta Security Services is seeking a dependable, detail-oriented Security Dispatcher to join our operations team. The dispatcher will be responsible for receiving and processing service calls, dispatching security personnel, monitoring employee schedules, and ensuring prompt responses to incidents.

This position requires strong computer skills, excellent customer service, and the ability to multitask in a fast-paced, 24/7 security operations environment.

Responsibilities

Call Handling & Customer Service

• Answer inbound calls, including:
  • Customer service inquiries
  • Employment and training inquiries
  • Calls for service involving incidents or unwanted persons
  • New customer inquiries
  • Transferring calls to appropriate departments or taking messages
• Provide courteous and professional customer service at all times.

Dispatch & Incident Management

• Accurately enter calls for service into the Computer-Aided Dispatch (CAD) system.
• Dispatch security personnel to investigate incidents via radio and CAD.
• Track and monitor active calls to ensure appropriate response times.
• Maintain clear and professional radio communications with field personnel.
• Notify emergency services (police, fire, EMS) when necessary.
• Escalate critical incidents to management and clients according to company protocols.

Employee Monitoring & Scheduling Support

• Monitor employee schedules to ensure assigned shifts are properly covered.
• Verify that employees report for duty on time.
• Conduct officer safety and status checks via radio.
• Assist the scheduling team with filling open shifts and notifying employees of schedule changes.
• Communicate staffing issues and attendance concerns to management.

Reporting & Documentation

• Maintain accurate records of calls, incidents, and responses in the CAD system.
• Prepare reports and provide operational updates to management as needed.
• Document customer interactions and service requests in company systems.
• Ensure dispatch logs and records are accurate and complete.

Qualifications & Requirements

• Computer Skills: Proficiency in data entry, computer applications, and dispatch software. CAD experience preferred.
• Communication Skills: Strong verbal and written communication skills.
• Customer Service: Experience handling telephone inquiries and providing professional assistance.
• Multitasking: Ability to manage multiple calls, radio traffic, and administrative responsibilities simultaneously.
• Attention to Detail: Accurate documentation, timely call entry, and strong organizational skills.
• Experience: Previous dispatch, call center, or security industry experience is preferred.
• Availability: Must be able to work the posted schedule, including overnight and weekend shifts, and holidays as scheduled.
• Dependability: Strong attendance, punctuality, and ability to work independently.
• Teamwork: Ability to collaborate effectively with field personnel, supervisors, management, and customers.

Preferred Qualifications

• Experience with Computer-Aided Dispatch (CAD) systems.
• Security industry background or knowledge of emergency dispatch procedures.
• Previous experience working in a 24/7 operations or communications center.
• Bilingual (English/Spanish) is a plus.

Why Join Delta Security Services?

• Full-time position with a consistent 40-hour weekly schedule.
• Opportunities for professional development and advancement.
• Supportive team environment.
• Opportunity to play a crucial role in coordinating security operations and maintaining client safety.

How to Apply

Interested candidates should apply online at:

https://DeltaSecurityLLC.com

Delta Security Services LLC is an Equal Opportunity Employer.