Guest Ambassador

Guest Ambassador

About the Role

As a member of the Guest Services Department, you will have the unique opportunity to have a meaningful impact on hundreds of thousands of lives. Our team works together to deliver an exceptional guest experience every day. We are seeking enthusiastic, outgoing individuals who are ready to create unforgettable memories for our visitors and champion our mission of conservation and education.

What Makes a Great Guest Ambassador

• High Energy: An infectious enthusiasm for creating a welcoming, vibrant atmosphere.
• Adaptability: A growth mindset and a willingness to learn new skills on the fly.
• Inclusive Spirit: A friendly, empathetic attitude and the ability to connect with people from all walks of life.
• Proactive Hospitality: A "guest-first" approach, ensuring every visitor feels seen, appreciated, and valued.
• Grace Under Pressure: An empathetic demeanor to resolve challenges effectively when things don’t go exactly according to plan.

Duties & Responsibilities

• Zoo Representation: Represent the Pittsburgh Zoo & Aquarium with professionalism, fostering an open and inclusive atmosphere.
• Ticketing & Admissions: Accurately collect, scan, and validate tickets and memberships while clearly communicating park rules and guidelines.
• Financial Accuracy: Operate computers, cash registers, and Point of Sale systems with precision during guest transactions for admissions and attractions.
• Wayfinding & Information: Act as a park expert by providing info on pricing, animal locations, and attractions, ensuring guests stay safe and informed.
• Collaborative Teamwork: Actively support coworkers and coordinate across zoo departments to ensure seamless daily operations.
• Conflict Resolution: Address guest concerns with tact, patience, and professional diplomacy.

Requirements

• Must be 18 years of age or older.
• Dependability: Proven ability to maintain consistent attendance and stay flexible with scheduling.
• Physical Stamina: Ability to work outdoors in all climates and weather conditions, maintaining stationary positions or moving frequently for long periods.
• Skill Acquisition: Must be trainable on cash handling procedures and POS systems.
• Accessibility: Must be able to complete job requirements with or without reasonable accommodation.

Availability

• Minimum Commitment: At least 5 days per week, including two weekend days (Saturday and Sunday).
• Daily Shift: At least 5 hours per scheduled workday.
• Seasonal Nature: This is a seasonal position with variable hours (15–40 hours per week) based on business needs and your availability.