Quality Assurance-Improvement Specialist

Pay Range: This position starts at $24.00 per hour, with a maximum pay rate of $28.00 per hour.

The QA-I Specialist will collaborate with the executive team to confirm interest in grants and opportunities with funding parties and execute project plans to respond.  The QA-I Specialist will also work in partnership with the Program Director and Human Resources Director to guide overall program quality via auditing client charts and implementing any necessary staff trainings and/or performance management procedures.

Responsibilities and Duties: (Including, but not limited to:)

• Project Management for Grants and Miscellaneous Funding Opportunities
  1. Administrative and bookkeeping tasks, including but not limited to managing invoices, purchase orders and inventory reports, among other financial documents
  2. Uphold project initiatives and monitor milestones, adjusting schedules where possible to meet scope requirements in line with deadlines
  3. Manage any project change requests and collaborate with stakeholders (e.g., Executive team, Board, Funders, etc.)
  4.  to weigh risk and business need
  5. Ensure on time delivery of task commitments
  6. Maintain consistent communication with all project stakeholders 
  7. Prepare deliverables and submit to grant or funders as directed
  8. Schedule/organize meetings
• Federal/State/County Funder Quality Assurance-Improvement Activities
  1. Review client charts, ensuring documentation compliance with funding parties
  2. Train new counseling staff and provide ongoing support for caseload management
  3. Coordinate monthly client survey process, ensuring client satisfaction in line with Progress House, Inc. mission, vision and values
  4. Ensure policies and procedures are in place and adhered to, including safety and security

Qualifications: 

• A combination of three (3) years of experience and/or education in the field of substance abuse disorder treatment, psychology, counseling, social work or related field.
• Strong verbal and written communication skills 
• Robust problem-solving skills: ability to quickly devise solutions and strategies
• Knowledge of administrative procedures
• Interpersonal skills
• Highly motivated and driven towards organizational mission
• Effective research skills and knowledge of information sources
• Ability to multi-task, efficient, organized and deadline-focused
• Quick study for regulatory requirements and compliance with funding requirements
• Demonstrated experience and success with grants and RFI/P/Q coordination and submissions

Special Qualifications: 

• Pre-Employment Investigative Background Check and Drug Test is required.  
• Progress House, Inc. is a Drug-Free Workplace.
• Post-Hire TB Test is required; a post-hire, pre-employment physical including fitness for duty examination may also be required.