Company Description

**** Onsite Role ***

Job Description

Who are we looking for?

We are looking for recent graduates and early-career professionals interested in building a career in IT services, client coordination, account management, business, management, communications, or related fields, and who are eager to learn, grow, and develop expertise in client engagement and technology services.

This entry-level role provides On-Job training, mentorship, and hands-on exposure to real client accounts. No prior experience is required, just motivation, curiosity, hunger to learn and a professional attitude.

Responsibilities

Assist Senior Account Managers in developing and maintaining strong client relationships built on trust, responsiveness, and value delivery
Serve as a primary point of contact for assigned accounts for routine inquiries and coordination
Support in understanding customer needs and aligning them with Smart IMS technology solutions and services
Assist account managers with client communications, documentation, and reporting
Document client feedback and share actionable insights with internal teams to improve service delivery
Prepare weekly and monthly reports on client interactions, sales prospects, and account health
Maintain organized account records and support day-to-day account operations
Learn company provided IT Services and solutions and gradually take on more responsibilities

Who should apply?

Recent graduates and early-career professionals interested in building a career in IT services, client coordination, account management, business, management, communications, or related fields, and who are eager to learn, grow, and develop expertise in client engagement and technology services.
Eager to learn, take ownership, and grow professionally.
If you are looking hands-on and on-job training and Mentorship from experienced account managers and leaders in IT Managed Services and client engagement.
If you are looking for an exposure to real enterprise clients and delivery teams
If you are looking for a supportive environment with clear career growth opportunities
If you are looking for a career opportunity to prove yourself and grow based on performance, not experience

Skills & Attributes

Excellent communication and interpersonal skills
Organized, detail-oriented, and professional
Adaptable in a fast-paced environment
Curious and motivated to learn about IT Managed Services
Entry-level / Recent graduates encouraged
Internships, academic projects, or campus leadership experience is a plus

Career Progression

We believe in growing talent from the ground up. High performing Account Coordinators can advance to Account Manager to Senior Account Manager to Strategic Client Engagement & Account Leaders. Your growth is based on performance, capability, and initiative, not prior experience.

Compensation: Base annual salary PLUS company standard benefits PLUS performance incentives.

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