Customer Success Manager

Company Overview: 

At Enseo, we’re redefining what hospitality technology can be.

We provide the technology for modern hospitality — helping hotels across the U.S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations behind the scenes. Our solutions enable hotel teams to improve guest satisfaction, operate more efficiently, and unlock new revenue opportunities.

From in-room entertainment and reliable connectivity to guest engagement and property-wide insights, Enseo’s platform supports some of the most recognized hotel brands in the industry. Our technology powers more than 84 million guest experiences each year across over 330,000 rooms.

Position Overview:

We’re looking for a Customer Success Manager to build strong relationships with our customers and help them get the most value from our solutions. In this role, you’ll serve as the primary point of contact after the sale—guiding customers through onboarding, supporting their ongoing needs, and identifying opportunities to grow the partnership.

This is a cross-functional role where you’ll collaborate with teams across the organization to deliver a seamless customer experience and drive long-term success.

What You’ll Do

• Manage a portfolio of customer accounts and serve as their primary point of contact 
• Lead onboarding and ensure a smooth transition from sales to implementation 
• Build strong relationships by understanding customer goals and aligning solutions to their needs 
• Proactively monitor customer health and address risks to satisfaction and retention 
• Partner with internal teams to resolve issues and improve the overall customer experience 
• Identify and support upsell and renewal opportunities 
• Analyze customer feedback and data to drive improvements and inform decisions 
• Maintain accurate records of customer interactions and account activity 

What We’re Looking For

• 3–5 years of experience in customer success, account management, sales, or a related role 
• Strong communication and relationship-building skills 
• Ability to manage multiple accounts and priorities in a fast-paced environment 
• Problem-solving mindset with strong attention to detail 
• Experience working cross-functionally to support customer outcomes 
• Proficiency with Microsoft Office and general business tools 

Nice to Have

• Experience in the hospitality industry (e.g., hotel brands like Marriott or Hilton) 
• Familiarity with SaaS or technology solutions 
• Experience with CRM or customer success platforms 

Work Environment

This is a hybrid/remote work. Specific schedules may vary based on team and business needs.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.