Program Director, Implementation & Optimization

Company Description

About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

Intuitive Health is seeking a motivated, adaptable team player to join our operations team. This role offers the opportunity to grow within an innovative, multi-site healthcare managed services organization by leading operational implementation efforts for new market launches, supporting performance improvement initiatives, and serving as interim in-market Program Director as needed.

Key Responsibilities

New Market Implementation:
•    Serve as the operational lead for new market launches 
•    Coordinate with health system partners on clinical recruitment, onboarding, and training 
•    In partnership with the project management team, facilitate key operational decisions with health system partners 
•    Serve as the onsite Intuitive Health lead, directing and coordinating pre-opening activities 
•    Contribute to the development and standardization of clinical and operational policies, procedures, and best practices across the Intuitive Health portfolio 
•    Implement EMR best practices to optimize clinical workflow 
•    Lead operational readiness across ED support functions including lab, radiology, pharmacy, materials management, and EVS 
•    Serve as a cultural champion, reinforcing Intuitive Health values and operational standards across assigned facilities 
•    Participate in the selection and hiring process for Program Directors, Clinical Managers, and Patient Access leadership 

Interim Program Director Responsibilities:
•    Serve as interim Program Director for satellite Emergency Room and Urgent Care Hospital Outpatient Department facilities, as needed 
•    Maintain full P&L responsibility for assigned facility(s) 
•    Ensure integration of operations with all applicable hospital departments (e.g., Nursing, Radiology, Laboratory) 
•    Coordinate provider activities in partnership with the Medical Director 
•    Ensure operational procedures are consistently maintained 
•    Provide leadership to sustain a patient-centered, customer service-driven culture 
•    Maintain facility performance metrics in alignment with established benchmarks 
•    Partner with the health system on recruitment, onboarding, and training to ensure appropriate staffing and readiness 
•    Lead and support facility leadership staff 
•    Participate in regulatory, licensing, accreditation, and survey preparedness activities 
•    Support local marketing initiatives 
•    Ensure compliance with hospital policies, procedures, and regulatory requirements 
•    Strengthen partner relationships through coaching of Clinical Managers and administrative staff while maintaining strong engagement with hospital leadership 
•    Participate in the budget development process with the Regional Vice President and Joint Operating Committee 
•    Oversee patient experience, including measurement, tracking, and reporting of satisfaction metrics 
•    Drive center-level volume growth and overall facility performance 
•    Lead the interview and onboarding process for new leadership staff 

Performance Optimization:
•    Support performance improvement initiatives through operational assessments and Deep Dive engagements 
•    Identify performance gaps and partner with facility and health system leaders to implement sustainable solutions 
•    Drive alignment across clinical, operational, and administrative stakeholders to improve outcomes 
 

Qualifications

Education

· Bachelor’s degree required

Experience

· Minimum of 7 years of experience within the healthcare sector

· Minimum of 3 years of multi-disciplinary management experience

· Experience in multi-site environments preferred

· Clinical experience in an emergency department preferred

· Experience in joint venture or partner-managed environments preferred

Skills and Competencies

· Strong, clear, and precise verbal and written communication skills

· Proven relationship management and partner-facing leadership skills

· Ability to work collaboratively across multiple organizations

· Solid understanding of hospital-based reimbursement, including documentation, coding, billing, and collections

· Highly motivated, self-driven individual with demonstrated initiative and curiosity

· Ability to work under pressure and adapt to shifting priorities

· Strong ability to manage multiple projects simultaneously

· Demonstrated ability to step into diverse environments and drive positive change

· Ability to navigate complex, matrixed healthcare organizations and build alignment across stakeholders

· Proven track record of executing through influence and delivering results in partner-managed environments

Leadership Traits

· Ownership mentality with a strong sense of accountability

· Ambitious self-starter who drives results and follows through

· Strong presence with the ability to build trust and relationships with staff and hospital partners

· Humility and openness to feedback

· Commitment to continuous self-improvement and a growth mindset

Additional Information

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.