Inside Application Specialist - Lead

Inside Sales Lead 

Mission of the Role

Leads inside sales and customer care team within a branch office.  Communicates with customers to process orders, manage projects, and be a strong technical resource.  Teams with the Branch Manager and outside sales to grow market share for the branch office. The branch office is located in Plano, TX.

 Education/Experience

Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired.  Education and/or experience requirements may be waived at management discretion.

Key Inside Sales Lead Accountabilities

·       Directs and coordinates activities and training of local inside sales/customer service representatives.

·       Ensures quality objectives are met using measurements and corrective actions where necessary.

·       Gives quarterly employee reviews.

·       Maintains close relationships between sales departments.

·       Maximizes local profitability by utilizing strategic pricing initiatives and project leadership.

·       Communicates with customers via phone, faxes or email to process orders, returns and handle general questions and complaints.

·       Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.

·       Research and find solutions to customer problems.

·       Prepares quotations and coordinates the details for the sales teams.

·       Prepares all information on new customer for input into customer database.

·       Develops and maintains relationships with suppliers as necessary.

·       Solicits sale of new products and services.

·       Schedules appointments for outside sales staff.

·       Receives inbound calls and converts into additional opportunities.

·       Serves as a supplier delegate.

·       Tracks stock levels of customer specific inventory.

·       Attends and participates in weekly team funnel meetings.

·       Other miscellaneous duties as assigned by supervisor.

·       Follows all quality processes and procedures as established by Hartfiel Automation.

·       Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements.