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Florida ENT & Allergy, a division of ENT and Allergy Associates of Florida, is seeking an experienced and motivated Medical Office Manager to oversee daily practice operations at our Plant City location.
Please note: Initial training during the first two months may take place at one of our Tampa-area locations.
Our practice provides comprehensive general and subspecialty ENT medical and surgical care, along with audiology and allergy services. We are committed to delivering exceptional patient care through teamwork, operational excellence, and a supportive work environment.
Position Overview
The Medical Office Manager is responsible for overseeing daily clinical and administrative operations, supporting physicians and staff, and ensuring an efficient, patient-centered practice environment.
The ideal candidate is a proactive, organized, and solutions-oriented leader who is passionate about developing employees, improving operational workflows, and maintaining high standards of patient care. This individual must be comfortable balancing multiple priorities, addressing operational challenges, and collaborating with providers and organizational leadership.
Key Responsibilities
Practice Operations & Administration
Oversee daily front-office and clinical operations to ensure efficient workflows, appropriate staffing, and a positive patient experience.
Monitor patient flow, provider schedules, and appointment availability to support practice productivity and operational goals.
Evaluate existing workflows, identify opportunities for improvement, and implement operational best practices.
Monitor operational reports, including patient registration accuracy, charge capture, and outstanding documentation or billing-related issues.
Coordinate medical and office supply ordering, inventory management, equipment maintenance, and facility needs.
Collaborate with physicians, regional management, and supporting departments to address operational needs and organizational initiatives.
Staff Leadership & Development
Participate in recruiting, interviewing, hiring, onboarding, and training clinical and administrative staff.
Supervise daily employee performance, productivity, attendance, and scheduling.
Conduct employee performance evaluations, provide constructive feedback, and support professional development.
Foster a positive, accountable, and collaborative work environment.
Address employee concerns and performance issues in coordination with Human Resources.
Manage payroll, timekeeping, personnel documentation, and other assigned HR responsibilities.
Compliance & Quality Assurance
Ensure adherence to organizational policies, HIPAA, OSHA, infection control standards, and applicable regulatory requirements.
Monitor completion of required employee training, certifications, and compliance education.
Support clinical safety protocols, equipment maintenance, sterilization procedures, and required documentation.
Coordinate office safety inspections, emergency preparedness activities, and required drills.
Promote patient satisfaction by addressing concerns and maintaining high standards of service and professionalism.
Communication & Organizational Support
Serve as a primary point of contact for physicians, staff, and supporting administrative departments.
Conduct regular staff meetings and communicate operational updates, expectations, and organizational initiatives.
Participate in management meetings, training sessions, and assigned organizational projects.
Work closely with regional leadership to evaluate staffing needs, operational performance, and opportunities for practice improvement.
Provide support at additional practice locations as needed.
Qualifications
Required
High school diploma or equivalent.
Minimum of two years of supervisory or management experience, preferably in a healthcare setting.
Strong understanding of medical office operations, including administrative workflows, clinical support, and patient services.
Demonstrated ability to lead, motivate, coach, and develop employees.
Strong organizational, problem-solving, and decision-making skills.
Excellent written and verbal communication skills.
Ability to prioritize competing responsibilities in a fast-paced healthcare environment.
Proficiency with computers, Microsoft Office, and electronic medical record (EMR) systems.
Ability to maintain professionalism, confidentiality, and sound judgment when working with patients, physicians, and employees.
Preferred
Bachelor's degree in Healthcare Administration, Business Administration, or a related field, or equivalent experience.
Previous experience managing a multispecialty medical practice or outpatient clinical setting.
Familiarity with healthcare compliance requirements, medical billing workflows, and practice management systems.
Bilingual communication skills.
Benefits
Medical, Dental & Vision Insurance: Effective the first of the month following 60 days of employment.
Company-Paid Short-Term Disability, Long-Term Disability & Life Insurance: Effective the first of the month following one year of full-time employment.
401(k): Eligibility effective the first of the month following one year of employment.
Six Paid Holidays: Effective immediately.
Paid Time Off: Accrued each pay period.
Additional Information
This position may require occasional travel between practice locations and the ability to perform standard office duties, including prolonged periods of sitting, standing, walking, and computer use. Occasional lifting of up to 25 pounds may be required.
Florida ENT & Allergy is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.
We are a tobacco-free workforce. Employment is contingent upon successful completion of applicable pre-employment screenings and background checks in accordance with company policy and applicable law. We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.
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