Order Engineer I

Job Details: Job Location: Northumberland PA - Northumberland, PA, Salary Range: Undisclosed, Job Category: Customer Service, The Order Engineer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Forte products.Main Responsibilities:· Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs· Complete the order entry process with a high degree of accuracy for orders· Directly assist customer with resolution based results· Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value· Communicate clearly and professionally· Maintain appropriate Order Engineering controls and documentation· Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience· Follow all Company related safety/environmental rules and regulations· Maintain a working environment that encourages and supports collaboration and team workQualifications: Education:· High School Education required, Associate’s Degree or Technical CertificateExperience:· 1-3 Years of previous experience in customer service including order engineering· Two year technical degree with exposure to blue print reading is preferred or an equivalent combination of education and experience· Solid demonstration of professional Telephone Etiquette· Product knowledge as it relates to the Building Material and/or Door industry· Strong math skills· Ability to work independently and effectively in a fast paced team environment· Strong decision making and analytical skills· Excellent phone and written communication skills· Excellent PC skills in Microsoft applications· Strong ability to multi-task while maintaining a high level of attention to detail· Organizational skills with the ability to maintain detailed records· Ability to establish and continually develop professional relationships with both internal and external customers· Effective conflict resolution skills· Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes