The Staff Pad has partnered with a mission-driven Federally Qualified Health Center in Pomona, CA, dedicated to improving access to quality healthcare for underserved communities.

We are seeking a compassionate ECM Behavioral Health Care Manager to support members experiencing serious mental illness, substance use disorders, and other complex needs through culturally responsive interventions, crisis support, and coordinated care.

Schedule: Full-Time | Non-Exempt | Monday–Friday | 8:00 AM–5:00 PM

Reporting to the Director of Behavioral Health and the Enhanced Care Management Program Director, this role connects members with appropriate medical, behavioral health, and community resources to promote whole-person care and improve health outcomes.

What You’ll Do

Caseload & Program Management

Manage an ECM caseload through in-person and virtual visits
Conduct outreach, assessments, screenings, and member surveys
Develop Shared Care Plans and track member goals and outcomes
Maintain accurate documentation and comply with HIPAA and program requirements

Member Engagement & Behavioral Health Support

Deliver brief interventions, behavioral activation, and Motivational Interviewing
Educate members and families on behavioral health, treatment, and self-management
Build trusting relationships and connect members with housing, food, transportation, and community resources

Care Coordination & Transitions

Coordinate appointments, referrals, transportation, and transitions of care
Provide warm handoffs to crisis and behavioral health services
Collaborate with providers, the Registered Nurse Care Manager, and interdisciplinary teams
Document services in accordance with HRSA and UDS standards

Clinical Collaboration & Team Support

Provide behavioral health education, consultation, and guidance to ECM Care Team members
Participate in case reviews and interdisciplinary discussions

Other Responsibilities

Attend required meetings, trainings, and case conferences
Support quality improvement initiatives and travel between clinics and community sites as needed

What We Are Looking For

Education, Licensure & Experience

Master’s degree in Social Work or Marriage and Family Therapy from an accredited institution
Active, unrestricted California LCSW or LMFT license
Three years of behavioral health experience preferred
Experience with Motivational Interviewing preferred

Skills & Qualifications

Bilingual in English and Spanish required
Knowledge of serious mental illness, substance use disorders, crisis intervention, and integrated care
Strong communication, organization, documentation, and problem-solving skills
Proficiency with electronic health records and Microsoft Word, Excel, and Outlook
Ability to manage complex caseloads and collaborate with multidisciplinary teams
Commitment to culturally responsive, member-centered care and confidentiality
Reliable transportation for work-related travel
Ability to lift and carry up to 30 pounds and operate standard office equipment

If you are passionate about advancing behavioral health access and supporting underserved communities, apply today to help members achieve better health and wellness outcomes.

Bilingual ECM Behavioral Health Care Manager- Full-Time